Call Agent Job Vacancy in Salem Clinic Salem, OR 97301 – Latest Jobs in Salem, OR 97301
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Company Name : Salem Clinic
Location : Salem, OR 97301
Position : Call Agent
Job Description : Does your smile radiate through your voice? Do you enjoy helping people? Join our team! Our call agent’s are an important part of the Salem Clinic family! They are the first person a patient talks to when calling to schedule an appointment, message their provider or ask a question. Call agents are trained to handle routine, urgent and emergent phone calls. The environment in the call center is professional and supportive, while also fun and light-hearted.Position Objective: Screens and schedules patient appointments, creates and routes patient messages. Serves as liaison between patient and medical support staff.Required Knowledge, Skills, Abilities: 1. Experience dealing with the public in a fast paced, customer service oriented environment or office setting.2. Ability to communicate clearly, professionally, and courteously. Ability to read, understand, and follow oral and written instruction.3. Ability to process a large amount of incoming calls.4. Ability to work in a fast paced environment, while keeping close attention to accuracy.5. Ability to accurately take messages and schedule appointments.6. Knowledge of grammar, spelling, and punctuation in order to forward patient information to the medical staff. Must be able to pass the required spelling and typing test.7. Must be able to work flexible hours and shifts.8. Must be detail-oriented and have the ability to prioritize a variety of tasks.9. Must be able to work independently and as a team participant.Essential Functions: 1. Answer telephones promptly and cordially, following the department scripting and protocol.2. Take messages and relay information to the nursing staff or physician, or make appointments as indicated by the circumstances and medical office policy.3. Cancel and reschedule appointments as directed by the template detail clerk or team leader.4. Review future appointments to ensure appropriate utilization of appointment time slots.5. Confirm and input account and patient demographic information.6. Participate in departmental meetings, for patient service. Problem solving groups and in-service educational opportunities on an ongoing basis.Don’t know much about Salem Clinic? That’s okay, we like that our profile is more private than our peers. Salem Clinic is a physician-owned multi-specialty medical clinic. There is no corporate office in a tower or far-off city. Every staff member has the opportunity to drive and embrace change. We offer a friendly and supportive work environment where you can grow your career, prepare for your future, make new friends and help others. Oh… and we have been voted the 2021 Best of the Willamette Valley GOLD for Best Place to Work! Join our team today!Job Types: Full-time, Part-timePay: From $17.22 per hourBenefits:401(k)Dental insuranceDisability insuranceHealth insuranceLife insurancePaid time offTuition reimbursementVision insuranceSchedule:Day shiftMonday to FridayWork Location: One location
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