Order Support Specialist Job Vacancy in Wayfair Springfield, OR 97477 – Latest Jobs in Springfield, OR 97477

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Full Details :
Company Name : Wayfair
Location : Springfield, OR 97477
Position : Order Support Specialist

Job Description : Schedule: Sun (8am-5pm PST), Mon – Thurs (11am-8pm PST)

Benefits:

Pay for various roles and teams starts at $17.31
Medical, Dental, Vision coverage starts day 1
$5,250 in eligible Tuition Reimbursement
Employee Discount
401(k) with company match up to 4%
Paid Time Off
Paid Parental Leave
Paid Day of Voluntary Service

What You’ll Do

In this role, you will focus on partnerships while maintaining a high standard of operational commitment. You can expect to:

Make decisions to support transactional order processes / order platform steps
Act as a liaison for our third party and internal Wayfair partners
Monitor partner compliance on operational processes to identify and escalate trends
Action assigned tickets to quickly resolve issues following established procedures
Proactively suggest process change and be an efficiency leader
Employ data-driven collaboration to contribute to reliable continual improvement
Identify areas of opportunity for stakeholders to improve their effectiveness

What You’ll Need

Associate’s degree or equivalent military/work experience
Skill with time management and prioritization, working well under deadlines
Analytical, creative, and innovative approach to solving problems
Strong organization skills and attention to detail
Ability to work effectively with people in a cross-functional environment
Experience with collaborative G Suite tools or their Microsoft/Open Office equivalents

Please review the three functions we are hiring for below. You will be asked to choose your top two functions of interest on your application.

Order Loss Prevention

Order Loss Prevention is focused on minimizing value loss balanced with the supplier and customer experience. There are 4 teams, Fraud & Scam Prevention, which reviews high risks orders to minimize loss; Credit Recovery, which recovers costs from suppliers for supplier-fault incidents (damage, defective, misshipped etc); Carrier Claims, which recovers costs from our carriers for lost and damaged products; and Order Processing, which rectifies orders that fail to process for a multitude of technical issues. All teams engage at the order level with a direct/indirect connection to the supplier, customer or both.

Supply Chain Services

Chain Services spans all steps of the inbound and outbound logistics for Wayfair’s CastleGate Fulfillment network and North America Final Mile delivery. Supply Chain Services team members build relationships with supplier factories in Asia, overseas delivery agents, delivery sites across North America and work with these teams to ensure compliance in large parcel processes and real time accuracy in product location. Workflows include monitoring SLA compliance from our delivery partners to identify and address delays, investigations into late shipments, and processing customer-requested order changes.

Supplier Inbound Management

The Supplier Inbound Management team is responsible for collaborating with suppliers to solve operational and customer issues. Supplier Inbound Management supports the integration of electronic communication between Wayfair and the supplier for trading key business documents such as inventory feeds, purchase orders, and supplier shipping notices and supports the supplier when operational issues arise.

Who We Are

Ideal candidates for this team will value collaboration, creative ideation and use data to solve the complex challenges in our supply chain and logistics network. We are looking for strong communicators who, when presented with a problem, demonstrate both systems thinking and on-the-ground tactical thinking. In addition to the primary responsibilities outlined in the job post, candidates will need to establish, maintain, and manage stakeholder relationships ensuring we work as a team to accomplish organizational goals, uncover data trends, identify root causes, and develop and implement innovative solutions.

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About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

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