Weekend Visitor Services Supervisor Job Vacancy in Explore Washington Park Portland, OR 97221 – Latest Jobs in Portland, OR 97221

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Company Name : Explore Washington Park
Location : Portland, OR 97221
Position : Weekend Visitor Services Supervisor

Job Description : VISITOR SERVICES SUPERVISOR (WEEKEND)Title: Visitor Services Supervisor (weekend)Status: Regular Part-Time Employee, non-exemptReports to: Programs CoordinatorDirect Reports: (0) None.In-direct Reports: (5-10) Weekends, Visitor Services Seasonal StaffWASHINGTON PARKExplore Washington Park (EWP)EWP is a 501(c)3 non-profit dedicated to connecting people with the culture, diversity, and wonder of nature in Washington Park in Portland, Oregon. Our mission is to provide an accessible, inclusive, and cohesive experience for all who visit Portland’s destination park. We are guided by the following principles:We are caretakers of the natural world.We eliminate barriers that exclude.We are stewards of exploration.We embody the nature of Portland.We are One Park – a community of destinations.EWP programs include a free shuttle, traffic management and offsite parking services, visitor information services, and park planning. The organization is primarily funded through Washington Park’s parking meter revenue. The board of directors includes director-level representation from the Oregon Zoo, Portland Parks & Recreation, World Forestry Center, Hoyt Arboretum Friends, Portland Japanese Garden, TriMet, Travel Portland, and the two adjoining neighborhood associations. We are an equal opportunity employer and are committed to building a diverse team that represents a variety of backgrounds and perspectives. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. For more information about the organization please visit explorewashingtonpark.org.Washington Park is one of Portland’s oldest parks and, at 410 acres, is home to Hoyt Arboretum, Portland Japanese Garden, World Forestry Center, Oregon Zoo, and the International Rose Test Garden. In addition to the cultural institutions, the Park includes the Oregon HolocaustMemorial and Vietnam Veterans of Oregon Memorial, as well as playgrounds, an archery range, tennis courts, group picnic sites, over 15 miles of trails connected to Forest Park, and a TriMet light rail MAX station. More than 3.5 million visitors enjoy the Park each year, making it one of Oregon’s top tourist destinations.POSITION OVERVIEWThe Visitor Services Supervisor (Weekend) is a part-time onsite position, responsible for visitor service-related operations at the Park for EWP on weekends and some holidays/weekdays. This role will implement a range of EWP programs, as assigned by the Programs Coordinator, including the weekend set-up, take-down, and staffing of offsite parking operations. The role will also, in the absence of the Programs Coordinator, supervise weekend staff who provide visitor information, as well as those temporary staff who conduct visitor surveys.The Visitor Services Supervisor will report to the Programs Coordinator and provide data, information, and feedback that assists the Programs Coordinator in structuring operations and managing visitor services staff. The Visitor Services Supervisor will also work on a number of projects related to the upkeep and maintenance of items related to parking and visitor services for EWP, focusing on these and other projects as assigned (more likely in off-peak season, and during lower-traffic shifts).Weekends and holiday work required. Some evenings.16-24 hr./week.o Peak Season (May-November) 3 days a week.o Off-Season (January-April) 2 days a week.o December holiday week(s) and Spring Break week the opportunity for 30+ hours.Salary and Benefits$24 to $28/hr. dependent on experienceRetirement matched at 3%Vacation and sick time accrualTriMet passDUTIES AND RESPONSIBILITIESSupervising of front-line staff and coordinating of operations on weekends, and during some holiday weeks, for the following programs:Offsite Parking ServicesIn conjunction with the Programs Coordinator, make the decision to activate offsite parking when appropriate.Supervise the set-up and take down of offsite parking, including setting electronic sign messaging, and other traffic control messaging and objects.Provide in-person support and supervise staff for onsite parking.Summer Seasonal Visitor Service: EWP hires seasonal staff from Memorial Day to Labor Day to provide in-person visitor assistance and information. Field staff currently operate out of a booth at the International Rose Test Garden and a booth at the TriMet MAX station.Supervise setup and take down of weekend visitor services resources (booths, etc.).Provide in-person support for weekend visitor services staff.Provide in-person support and supervise temporary staff completing visitor surveying.Free Shuttle programServe as the weekend contact for drivers when visitor questions or needs arise.Report problems, questions and other details to the Programs Coordinator as needed.Other Duties:Assist the Programs Coordinator in upkeep, inventory, and purchasing of traffic-control items, and visitor service items, as needed.Report seasonal staff success and challenges to the Programs Coordinator to inform staffing decisions.Identify opportunities to improve and expand services.Maintain good relationships with a number of park stakeholders, including Portland Parks & Recreation, Metro, Portland Japanese Garden and the World Forestry Center.Respond to visitor concerns that occur in person, via phone, and via email/internet.Facilitate the EWP lost and found, respond to visitor lost and found queries.Maintain and report on a number of data logs for the organization, including lost and found, visitor concerns log, survey and customer counts, and others as assigned.Fill visitor maps at a number of locations in the Park as well as deliver to some offsite partners.Other duties as assigned.SKILLSAbility to work weekends, holidays, some nights.1 year experience supervising staff.4 years of experience providing exceptional visitor service.Strong written and communication skills.Able to uphold a high level of performance from direct reports.Experience using computers, tablets, and phones in a work setting.Ability to drive an EWP vehicle and valid driver’s license.Ability to work outside in a variety of conditions.Positively represent Explore Washington Park and other institutions.Bilingual preferred.Ability to work independently.COMPETENCIESService focused.Strong problem-solving skills with the ability to think on your feet.Self-motivator and able to work independently.Diplomatic and able to consider many viewpoints when making a decision.Process-oriented.Commitment to increasing equitable access to Washington Park.Appreciation and commitment to protecting the natural world.Flexible in a constantly changing work environment.To ApplyPlease email a resume, cover letter, and an answer to the supplemental questions. The subject line should be “Visitor Services Supervisor.” The cover letter should be no more than one page in length and explain how your skills and experience make you the bestcandidate for the position, focusing on your experience with visitor service and supervising staff.In your cover letter, please include the answers to the following questions, in a concise paragraph:1. How will working toward an equitable future impact how you conduct your work?2. What programs have you overseen and what process did you follow to implement improvements?Applications will be accepted until 11:59 pm April 1st.Job Type: Part-timePay: $24.00 – $28.00 per hourBenefits:401(k)Paid time offSchedule:8 hour shiftAbility to commute/relocate:Portland, OR 97221: Reliably commute or planning to relocate before starting work (Preferred)Experience:Venue & Attractions Associates: 1 year (Preferred)Shift availability:Day Shift (Preferred)Work Location: One location

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