Agent Airline Passenger Services Job Vacancy in Worldwide Flight Services Las Vegas, NV – Latest Jobs in Las Vegas, NV

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Company Name : Worldwide Flight Services
Location : Las Vegas, NV
Position : Agent Airline Passenger Services

Job Description : Date: Mar 25, 2022
Location: LAS VEGAS, Nevada, US
Company: Worldwide Flight Services, Inc.

An Agent Airline Passenger Services performs all aspects of airport and passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding recervations, stanbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures; performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner informed of progress of search and returns found articles to customer, processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims, forwards reports on larger claims to proper Company personnel, prepares and maintains required records and reports of lost and found activities; receives airfreight shipments, established acceptability, determines routing data, carrier releases, transfer manifest drayage documents and various domestic and international forms, maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers; and other duties and functions related to the foregoing as directed by management.
Provides front coverage, where assigned, to control flow of traffic at baggage claiming area. Eliminates counter congestion by providing information giving directions, and assisting passengers with their problems.
Lift and carries bags, pet kennels, and boxes weighing up to 70 lbs. upstairs, downstairs and to baggage storage areas. Removes unclaimed bags/priority parcel shipments from incoming bag belt. Process claims for damaged or lost luggage and personal articles. Determines extent of damages and contents and effects on the spot settlement of minor claims including verbal authorization to passenger to allow pruchase of toilet and sundry articles of nominal value, while awaiting baggage delivery. Maintains daily, weekly, and monthly records and reports of lost or mishandled baggage, damaged baggage, lost and found articles, cash settlements and delivery arrangements and expense. Received complaints form passengers for unchecked articles. Completes necessary forms and arranges for delivery of articles when located. Serves customers in a caring, efficient and diplomatic manner. Resolves customer problems in a mutually beneficial manner.
May also be required to stock counter and storage areas. Communicates with customers over the telephones when researching passenger complaints. Perform various other related customer service duties as assigned.

Job Requirements:
High school diploma or equivalent preferred. Computer experience necessary. Demonstrates qualities of leadership, initiative, and judgment. Excellent interpersonal and communication skills required. Must have ability to work under pressure. Ability to work rotating shifts and days off. Public contact experience. Must be able to lift up to 70 pounds. Ability to work weekends (Friday, Saturday, Sunday), holidays, and days off. Must be able to read, write, speak and understand the English language. May be necessary to speak other language, in addition to Engligh, depending on customer contract. Ability to accept ownership, responsibility, and accountability of functional obligations, exhibit patience and diplomacy, and communciate effectively with all levels of management.

Essential Job functions:
Ability to handle multiple tasks simultaneously and adapt to constant changes.
Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight hour shift.
Ability to stand and walk for an eight hour shift.
Hear and respond to customers.
Ability to speak and be understood in giving directions/information to passengers.
Tolerate and answer repetitious questions form customers in a friendly, outgoing manner.
Ability to count money.
Ability to lift up to 70 lbs.
Ability to judge distance.
Must be willing to wear uniform and insignia as prescribed by the Company.
Personal appearance and grooming that will present a favorable corporate image.
Reports to work on regular and timely basis.

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