Airport Communications Specialist Job Vacancy in Reno-Tahoe Airport Authority Reno, NV 89502 – Latest Jobs in Reno, NV 89502

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Company Name : Reno-Tahoe Airport Authority
Location : Reno, NV 89502
Position : Airport Communications Specialist

Job Description : The Position

This job is at the center of the action at the Reno-Tahoe Airport Authority (RTAA). The Airport Communications division is the central point of in-coming and out-going communication efforts when it comes to customer/public questions, security breaches and concerns, emergencies, and unusual circumstances. In the course of a shift, your priorities may change every time the phone rings. You may help a passenger recover a lost bag, dispatch the RTAA Fire Department to a medical emergency, check a license plate on a suspicious vehicle, or connect a parent with a child on our paging system (or all of these at the same time). To say the least, this is a busy, diverse, and interesting role. In short, you are a key player when it comes to our #1 priorities: safety, security, and customer service at the RTAA. Key to success is the ability to multi-task and keep a cool head and be able to apply everything you learned in training at a moment’s notice. Applicable experience could include experience in a customer call center, or a receptionist in a busy office, or a position in which you need to successfully juggle multiple things at one time (i.e. calls, questions, interruptions, emergencies, etc.).
There is one position open; however, the list established may also be used to fill future vacancies as they occur. Both internal and external applicants will be considered. Applicants must be available to work all shifts (day, swing, and graveyard) 7 days a week – including holidays. To be considered for this position, applicants must indicate they are available for day, swing, and night shifts (all three), and must check the appropriate boxes under availability on the RTAA Employment Application. Shift assignments are generally determined by seniority using a Shift Bid System. Shift schedules are either five-8 hour shifts in a week, four-10 hour shifts in a week or seven-12 hour shifts in a two-week period or a combination of those based on organizational need.
Airport Communications Specialists are responsible for dispatching appropriate resources for a wide-range of scenarios using a computer-aided dispatch system, public safety radio system, and/or a public-address paging system. In this role you are also responsible for utilizing an alert and warning notification system, monitoring CCTV cameras, door and gate access control, and fire alarm systems. The expectation is that you will approach your work with a positive, helpful, customer service mindset, striving to impact individuals and groups in a manner consistent with the goals and values of the RTAA. We offer a positive, professional work environment that values teamwork, honesty, respect, recognition, integrity, innovation, versatility and excellence.
The nature of this fast-paced and dynamic work environment requires the ability to:

Quickly assess circumstances and determine the best course of action and then rapidly shift attention between tasks
Proficiently perform tasks demonstrating an appropriate level of detail and accuracy, while remaining calm and collected;
Effectively communicate with a diverse array of individuals, including the ability to elicit information from those who may be irate or upset; and
Align work practices with organizational requirements, including the ability to modify personal work practices to reflect feedback and promote continuous improvement.

Key Accountabilities:

Operate a multi-line telephone system using a headset to receive emergency and non-emergency calls from the public, tenants or Reno-Tahoe Airport Authority employees; determine the nature, location and priority of the situation; and dispatch police, fire, or Emergency Medical Services units as needed.
Assume responsibility for communications during emergency situations by operating various technologies, including electronic paging systems and direct contact phones; and convey situational and emergency information to various fire units, the FAA Air Traffic Control tower, and outlying law enforcement agencies in order to maintain coordination between units at optimum levels.
Operate/maintain computer-based routing data and documentation on emergencies, including reports of medical, fire, bomb, fuel spill, and aircraft in distress/aircraft crash alerts.
Visually monitor CCTV surveillance and alarm systems – including internal and external doors, remote gates, fire alarms, smoke detectors, and sprinklers.
Operate the airport terminal public address system to provide public information regarding facilities, services and tenants; and provide paging services.
Operate National Crime Information Center (NCIC) systems to check and/or verify information on license plates, vehicles, and persons; run criminal history checks; process warrant entries and cancellations; and interpret and convey data received in accordance with FBI Criminal Justice Information System (CJIS) and State of Nevada standards.

Entry Salary:
$42,993.60 – $50,502.40 annually
, with opportunity for additional merit-based increases up to a range maximum of $61,776.00 annually. In addition, employees working non-day shifts receive an additional $2.40 per hour of shift differential pay. Initial salary placement will be based upon experience and qualifications. This is an hourly and overtime eligible position.

Benefits: The RTAA offers a competitive wage and benefit package and provides a high-quality work-life balance. Employee benefits include
100% employer paid contributions to the Nevada PERS retirement program;
100% employer paid health insurance for the employee;
paid vacation and sick leave; on-site gym, and
14 paid holidays per year – just to name a few!

Qualifications

Required Education: High school diploma or equivalent certificate.
Required Experience: Two (2) years of experience as a team member in a detail-oriented environment requiring multi-tasking and direct public or customer contact.
Required Licenses: A valid Driver’s License is required at the time of application.
Required Typing Proficiency: Ability to type accurately at a rate of 40 words per minute.
Proof of COVID-19 Vaccine is required.

Selection Procedure

How To Apply:

A fully completed official RTAA Employment Application
must be completed through an online process.
For more information about this opportunity and to apply, visit:
www.governmentjobs.com/careers/renoairport
.

The RTAA Employment Application is the primary screening tool to determine an applicant’s qualifications. A resume may be submitted in addition to, but not in lieu of, completing the RTAA Employment Application. While you may submit a resume, it is supplemental and will not be used to determine whether or not you have met the minimum qualifications. All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your RTAA Employment Application.
We strongly encourage applicants to review our online application instructions, available at the top of the RTAA Career webpage, before submitting the application to help ensure it has been completed in a manner consistent with our requirements as failure to complete the application as required will result in your application being disqualified from further consideration. Below is a summary of our requirements:

Completed all sections on the RTAA Employment Application.
Provided detailed information to address how you meet and/or exceed minimum qualifications for the position.
Provided a minimum of five (5) years of employment history.
Explained any gaps in employment of six (6) months or more within the “Work History” section. To explain gaps, add a new employer, write what was occurring under the “Name of Employer” (e.g., unemployed, student, etc.), and list dates. Please note, a statement in the “Reason for Leaving Section” is not sufficient to address gaps in employment.
If you had more than one (1) position with the same employer, list each position, and the time you were in that position, separately.

Questions about the application, recruitment, and/or selection process, the physical demands of the position, or requests for a reasonable accommodation, should be addressed to the RTAA People Operations Office at (775) 328-6450 or hr@renoairport.com.

Selection Procedure
:

Review of Application: After submission, the application will be reviewed to determine if it is complete and if minimum qualifications are met. For those applicants found to meet minimum qualifications, the next step of the process will be an application evaluation. It is essential that applications include detailed information regarding education and experience to enable evaluation of the application.
Selection Process: Based on the application evaluation process, only the most qualified applicants will be invited to test. The RTAA will communicate the testing process with selected applicants via email, so it is critical that applicants ensure their email address is accurate on the application and the email is one that the applicant checks regularly.
Testing Process: The testing and selection process may include examinations (computer aided or written) to demonstrate job-related knowledge and skills, practical exercises to demonstrate the ability to perform job-related tasks and manipulative skills, employment interviews (oral or written), or any combination thereof. Applicants must successfully pass all parts of the testing process to be considered for hire.

Pre-Employment Requirements: The RTAA requires each candidate to successfully complete employment history verification and background check prior to being considered for employment.
All employment offers are subject to successful completion/passing of a
drug-screening test
, a fingerprint criminal history records check, and an Airport Security Badging test.

Our Values

THRIVE is the acronym for the Reno-Tahoe Airport Authority’s values that were developed by our employees and adopted, supported and modeled by our Executive Leadership Team and our CEO. The value each letter represents is described below:

Teamwork for Results. Teamwork is the foundation of any successful organization. In the working world, teamwork means we need to be able to trust one another in order to perform at the highest level and achieve the greatest results – regardless of what we are working on. This means that everyone on the team is empowered to do their best work, knowing that support is there when needed and also that they have the autonomy to use their best judgment in any given situation.

Teamwork for Results means:

When partnerships are formed to complete a task or project, all parties are committed to the success of the whole.
We are successful by communicating and trusting each other.
At all times, we know what’s important and what we are working toward.
Knowing the goal, we keep our eyes on the prize and measure our progress continually.
Individual actions are considered in light of how they support the whole.
Working hard and having fun can be achieved simultaneously.

Honesty & Integrity are the first cousins of Trust. When we operate from a position of honesty and integrity, all of our interactions are more effective because we are working on an even playing field. We trust that our words and actions are spoken and performed with good intentions for the individual as well as the organization. When we do the right things for the right reasons, everyone benefits.

Honesty and Integrity thrive in an environment where:

We keep our promises and our actions are guided by honesty and fairness.
It is up to each and every person to do the right thing, even when no one is watching.
All employees are enabled to communicate their opinions and ideas honestly and directly.
We all take ownership of the things for which we are responsible.

Respect & Recognition are both given and received. In a respectful environment, communication is open and courteous regardless of the subject matter or circumstance because every person who works here is of critical importance to the mission. We also recognize and celebrate the good things we do, both individually and as a team.

In this environment:

It’s a two-way street: recognition and appreciation are given freely at all levels.
We pay attention to the good that we do, and speak up to offer praise.
Everyone’s viewpoint matters; we ask for and listen to feedback in order to continually improve.
We value the contribution of each individual.
We seek to understand other viewpoints before arriving at decisions.

We all have the capacity to
Inspire & Innovate. With our respective talents and passions, every time we interact with another person each individual can start the ripple effect that moves through the organization, igniting each of us with the remembrance that we do important work, and we impact the lives of our co-workers and our community on a daily basis. With this in mind, we recognize that we are all actively participating in the success of the organization, and we freely share breakthroughs and great ideas.

In order to inspire & innovate, we keep in mind that:

Innovation happens at all levels: we all have the capacity to come up with the next great thing.
There’s almost always room for improvement. “The way we have always done it” may not be the best or most efficient way to move forward.
Making a commitment to behave with pride and loyalty regardless of the task at hand is always the best option.
Our individual actions, however small, impact the morale of our team, our division, our department, and our organization.
Everyone has great ideas, and it’s up to each of us to make sure we tell someone when we come up with something that will benefit the organization.
Failure is the occasional outcome of good intentions. We will use failures to learn.

Versatility in an organization our size, agility is key. While clear direction is important, so too is the ability to be flexible in the way we approach tasks, challenges, and opportunities. There is rarely only one way to do something, and we may need to explore various options in order to achieve the greatest success.

Our versatility means that we:

Utilize both internal and external resources.
Adapt to changing conditions in order to remain successful.
Recognize that the place we hold in our region is an important one, and therefore we are able to balance the needs of the organization with the needs of the greater community.
Find the “win-win” ensures that we can shift our focus as needed.

Enthusiasm for Excellence. A positive attitude can really take you places. By choosing to bring an enthusiasm for excellence to every task we undertake, we recognize the value of our work and our relationships as well as the importance of being the best at what we do.

Enthusiasm for Excellence generates:

A deep appreciation for the team that we have created at the RTAA.
A collaborative environment, where each person’s contribution truly matters.
A spirit of continuous improvement where we all recognize that our best efforts lie in the next opportunity.
An appreciation for diversity of thought to help us all to generate new ideas and better ways of doing things.
A commitment to setting the bar high and to creating standards that others in our industry want to duplicate.

Benefits Overview

For this position that is represented by the
Teamsters, Local 533

In addition to providing competitive pay and a vibrant, exciting work environment, the Reno-Tahoe Airport Authority (RTAA) also boasts an outstanding benefits package.

Please note, the benefits outlined below are for those employed in a full-time status. Benefits for those employed in a part-time status are administered on a pro-rated basis. Applicants for part-time positions may contact RTAA People Operations team at (775) 328-6450 for additional information regarding eligibility, coverage, and premium costs.

Health Insurance:
The RTAA provides employee health insurance which includes medical, prescription, dental, and vision care. Employee premiums are paid 100% by the RTAA, with 85% being paid for dependent coverage. Health Insurance coverage begins the first of the month following 2 months of employment.

Health Savings Accounts (HSAs) – Employees that select the Health Savings Account (HSA) medical plan can contribute into a HSA account with the RTAA also making a contribution. You can use the money in your HSA to pay for qualified medical expenses for you, your spouse, and your qualified dependents. The HSA account belongs to you, your contributions are tax deductible, and your contributions can accumulate year after year. You can choose to invest some or all of your HSA money for potential tax-free growth to help pay for qualified medical expenses in retirement.
Flexible Spending Accounts (FSAs) – An employee may voluntarily participate in the Health Care and/or the Dependent Care FSA plans which allow the employee an opportunity to contribute a portion of their pre-tax income into an account which is then available for tax-free withdrawal with documentation of an unreimbursed healthcare or dependent care expense (i.e., healthcare co-pays, deductibles, day care expenses, etc.).

Survivor and Disability Benefits:
Once an employee enrolls in any RTAA Health Insurance plan, he/she is automatically covered under the RTAA’s survivor and income protection package, which includes:

$40,000 of Life Insurance coverage for the employee.
Dependent Life Insurance t $5,000 for covered spouse and $1,000 for each covered child.
Accelerated benefits provision.
Up to $40,000 Accidental Death & Dismemberment Insurance if an employee suffers a serious injury or passes away as a result of a covered accident.
Long Term Disability at 60% of the employee’s basic monthly salary if an employee is unable to work as a result of a non work-related illness or injury or pregnancy up to a maximum of $3000 per month. Benefit payments begins after 60 days of continuous disability. (Only full-time employees are eligible for this benefit).
Voluntary Supplemental Life Insurance is also available to purchase at group rates.

Retirement Plans:

Nevada Public Employees Retirement System (NV PERS) – A great benefit of working for the RTAA is the ability to participate in the NV PERS pension program. This program affords an employee a secure retirement after his/her years of service. All contributions into the plan (currently 29.75% of an employee’s eligible base wage) are paid for 100% by the RTAA.
IRS Section 457 Deferred Compensation Retirement Plan – An employee may voluntarily participate in this plan which allows the employee to defer part of his/her pre-tax income to save additional monies for retirement.
Social Security Benefits – RTAA employees are not subject to regular Social Security (FICA) deductions. However, federal law requires that the Medicare portion of the FICA is deducted from each bi-weekly paycheck (@ 1.45%).

Leaves:

Vacation Leave – An employee earns and may use approved vacation leave immediately. An employee accrues vacation leave as follows:
< 5 years of service = 4.5 hours per pay period 5 – 10 years = 5.5 hours per pay period 10 – 15 years = 6.5 hours per pay period 15 – 20 years = 7.5 hours per pay period 20+ years = 8 hours per pay period Sick Leave – An employee earns and may use approved sick leave immediately. An employee accrues 4 hours per pay period. Annual Sick Leave Cash Out – An employee that has accumulated more than 330 hours of sick leave has the option of annually cashing out a portion of those hours at their base rate of pay (subject to certain restrictions). Sick Leave Payout - The RTAA will cash out 50% of accrued sick leave hours from any employee with 5 years or more of service who voluntarily separates from the RTAA up to a maximum of 300 hours. Holidays – An employee is eligible for 13 paid holidays per year, which include: New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Independence Day, Labor Day, Nevada Day (Last Friday in October), Veteran's Day, Thanksgiving Day, Family Day (Friday after Thanksgiving), Christmas Eve, Christmas Day, and a Floating Day. Bereavement Leave - An employee may use up to 5 days of approved sick leave to attend an immediate family member's funeral or to see to the affairs of the estate. Uniforms: The RTAA provides uniforms to employees who are in a position where a uniform is required and will replace uniforms due to normal wear and tear. Tools and Safety Equipment: The RTAA provides all tools and safety equipment necessary for the performance of the position’s duties. Education Expense Assistance and Training Opportunities: The RTAA provides employees with up to $1,500 per fiscal year in Tuition Reimbursement for expenses associated with a class, seminar, conference, certification program or study course that is useful for an employee's current position or career development. Reimbursable expenses include cost of the class, seminar, conference, or certification program, books and required "consumable" supplies. The RTAA also provides in-house and external training opportunities on a regular basis. Employee Assistance Plan: Each employee and their immediately family members may receive a family total of 10 free confidential counseling visits per calendar year with a professional counseling service. The counseling service can provide help with either personal or work-related concerns. In addition to counseling services, employees also have access to work-life specialists, legal and financial support resources and a robust online library which includes expert information on a variety of topics. Other Benefits: No state income tax in Nevada. Free parking in employee designated lots. Direct Deposit - Direct deposit of paychecks is available to any designated financial institution that accepts electronic transfers. Credit Union Membership - Employees are eligible to join the City of Reno Credit Union. Hearing Exams - The RTAA provides free voluntary annual hearing examinations to all employees. On-the-Job Injury Income Protection - Employees injured on the job are eligible to receive the difference between awarded temporary total disability payments and their full salary for up to 90 calendar days. Jury Duty Pay - Employees required to perform jury duty receive their regular pay for the period of absence brought about by the jury duty. Voluntary Insurance Programs: The RTAA also makes a variety of Voluntary Insurance programs available to all employees that may wish to participate in them. Coverage in these insurance plans is 100% paid by the employee. These programs include: Additional Life and AD&D Insurance Short-term Disability, Accident, Critical Illness, and Cancer Insurance Identity Theft Protection Pre-paid Legal Insurance Wellness Program: The RTAA Employee Wellness Program is a health promotion program designed to support and promote the health and well-being of RTAA employees through the use of informational newsletters, on-site flu shot clinics, etc. Note: The above information contains highlights of the Reno-Tahoe Airport Authority’s benefit offerings. It is not intended to provide a complete description of these benefits. The Airport Authority may terminate, withdraw, or modify any benefits described, in whole or in part, at any time. Furthermore, the descriptions of these benefits are not guarantees of future employment or benefits. If there is any conflict between this information and the official plan documents, the official plan documents will govern. This post is listed Under Jobs in General Category Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company