Animal Adoption Counselor Job Vacancy in Nevada Humane Society Inc Reno, NV 89502 – Latest Jobs in Reno, NV 89502

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Company Name : Nevada Humane Society Inc
Location : Reno, NV 89502
Position : Animal Adoption Counselor

Job Description : If your job has started to feel like every day is just “rinse and repeat,” and you’re looking for something more,
Nevada Humane Society would love to connect with you!

Adoptions counselors experience unique customer service situations that will not only bring variety to your days, but also the knowledge that every experience contributes to the lifesaving mission and helps the community. Adoption counselors also have an excellent opportunity to learn about animal behavior and care while educating adopters and the public and an opportunity to discover if a path in animal welfare is the right path for you. If it is, this role has access to our Pathways for Growth cross-training program that exposes employees to dog and cat shelter care, as well as opportunities for internal movement.

A fully onboarded adoption counselor will
help the adoptions team to find forever homes for an average of 80 animals week,
help the clinic by observing animals during admissions and monitoring animals in the shelter,
and have opportunities for training on animal behavior and care.

Who You Are

A successful hire for this role will be eager to learn, ready to take feedback and run with it.
They will also be empathetic with customers but know how to temper that with inner strength and objectivity.
Finally, they will be willing to problem solve but will also be highly self-aware and know their own limitations and how to ask for help.

Who We Are
Working at NHS means working for a team that is a little bit quirky but also committed to the mission and vision. It means always having someone around that wants to look at that cute photo of your cat lounging on your bed or of your happy, dirty pupper after playing at the dog park. We’ve also identified that, in addition to mental resilience, successful NHS staffers possess a sense of humor or wit and internal drive. For our adoptions staff, it also means working with a passionate team to serve customers in a setting with purpose-helping customers with pets not sales-and proactively educating pet owners to make a positive impact in our community.

Additional Details
We offer a variety of standard benefits, of course, including:

medical, vision, and dental,
401k,
and opportunities for internal movement.

All benefits and opportunities are dependent on tenure and full-time or part-time status.

Select Essential Job Functions:

Provide high quality customer service at all times to people who visit or call Nevada Humane Society.
Actively interact with the general public, specifically greeting visitors and talking with prospective adopters to find out what they are looking for in a pet.
Help people through the adoption process, sharing information about animal care and behavior, reviewing adoption applications, interviewing applicants in a conversational way, and communicating with the applicant in such a manner that maintains a courteous and friendly attitude even when declining a request.
Learn and use the ShelterLuv computer program we use to track animals in the shelter.
Learn about cat and dog behavior, common issues, and ways to address them in order to make good adoption matches and to keep animals in homes.
Assist with cleaning during opening and closing procedures and as needed, including the cleaning and spot cleaning of animal areas, public areas and equipment throughout the day.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may also change at any time with or without notice.
If this sounds like we might be a fit, we encourage you to read our qualifications below and to apply on our website.
Minimum Qualifications:
Must be at least 18 years of age.
Education:

High school graduation or GED equivalent

Experience:

Previous experience with customer service preferred
Some animal care or handling experience preferred
Experience with Microsoft Office Suite

Licenses:

Valid CA or NV Driver’s license and ability to pass Nevada Humane Society Motor Vehicle Report criteria. Current auto insurance.

Availability:
NHS is open seven days a week, as animals need daily care. Availability and a willingness to work a flexible schedule are a plus.
Knowledge, Skills, and Abilities:

Strong interpersonal skills. The ideal person for this job would be personable, outgoing, patient, professional, and able to get along well with a variety of people.
Excellent written and oral communications skills.
Able to take initiative and work with minimal direction.
Maturity, good judgment and a professional personal appearance.
Able to read, write and understand English.
Flexibility, ability to manage multiple tasks.
Able to remain pleasant and calm even in stressful situations.
Able to ask appropriate questions to gather information and able to feel and show empathy for others.
Affection for animals, concern for their welfare, and a willingness to accommodate animals in the work place.
Able to learn about and understand each dog as an individual with his or her own personality, bad habits, past experiences, etc.
Familiarity with animals, knowledge of animal behavior or experience volunteering or working with a rescue group, humane society, foster care involvement or other animal welfare agency are a plus.
Able to and comfort with working with animals of unknown disposition and those who may exhibit medical and other problems, as well as reactive tendencies.

Physical Requirements:

Physical ability to walk and/or stand on your feet throughout a normal workday.
Physical ability to engage in repetitive motions of legs, arms, and hands, to hear, to see, and to move animals and goods.
Physical ability to carry up to 50 pounds regularly throughout a normal workday required.
Allergic conditions, which would be aggravated when handling or working with animals, may be a disqualification.

**We want to make employees aware that from time to time we euthanize animals who are sick or injured. Also, from time to time we need to end the life of a dog who has displayed aggressive tendencies and who poses a risk to public safety or to the safety of other animals.

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