Care Coordinator, DELTA – Work From Home Job Vacancy in UnitedHealth Group Las Vegas, NV 89199 – Latest Jobs in Las Vegas, NV 89199

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Company Name : UnitedHealth Group
Location : Las Vegas, NV 89199
Position : Care Coordinator, DELTA – Work From Home

Job Description : If you are located within CST OR PST, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
The DELTA team serves a critical role from team member onboarding, market implementation, education to mature market support. The DELTA Care Coordinator (CC) serves as a “leader-coach-player” in this service oriented role. This individual is expected to become a knowledgeable expert in all parts of the Care Coordinator role and perform collaboratively, efficiently, effectively and autonomously while exemplifying the Landmark values. This position reports to the Director, DELTA Teams but works closely with the Implementation, other DELTA and market leadership teams (MLT) and other local market team members.
The DELTA CCs will spend > 50% of their time doing on the job training both during implementations and for mature markets in need of training new or legacy staff. In addition, they will be independently working with new hires and providing skills enhancement and efficiencies for legacy employees who are in need. They have the independent authority and power to train and develop new hires with respect to all performance related matters. The DELTA CCs will spend > 50% of their time monitoring and providing extemporaneous professional advice, guidance, recommendations, assessments, professional opinions, and updating market leadership on the trainee’s progress. During this time, they will also assess for the need for educating the individual on Landmark policy, procedures, practices, with a focus on Landmark culture. The DELTA CCs will provide daily performance analyses: For example, the Census Report, the Scheduling Efficiency Report and the Meaningful Touch Reports show the efficiency/effectiveness of local CCs managing provider visits, provider scheduling and IDT – pt touches efficiency and effectiveness, respectively, during MLT/Implementation Huddle in the first two weeks of an implementation then weekly thereafter, and an independent summary recommendation for the local MLT and Supervisors for when the DELTA CC leaves the market. This cadence will be followed during training in a mature market as well based on market needs.
This is a travel position, requiring up to 100% travel; however, working remotely will be a priority when needs can be met through remote support.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to work our normal business hours of 8:30 AM – 5:00 PM. It may be necessary, given the business need, to work occasional overtime.
We offer 8 – 10 weeks of training. Training will be conducted virtually from your home.

All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:
This individual will be an integral member of the implementation team as well as providing many services to mature markets. Daily activities can vary week by week based on company needs. These activities include, but are not limited to the following:

Oversee daily operations (i.e. Daily on-call schedule, medical record uploads, management of consents, mailings, UV schedule, IV Packet readiness)
Provide regular coaching and constructive feedback to Care Coordinators to enhance overall effectiveness
Assist in development, documentation, and implementation of departmental policies and procedures
Educational trainer on the Care Coordinator role and function for department
Ensure Care Coordinator documentation meets Landmark standards and appropriate abbreviations are used Landmark Health Position Description
Review and utilize Reports Dashboard data for management of the department
Maintains relationship with market leadership, especially Supervisors of Clinical Operations to ensure coordination of care, understanding of policy/practice change that impact department or market
Provide superlative and empathetic telephonic customer service for Landmark patients
Actively listen and probe patients in a professional and timely manner to understand and evaluate patient needs, specifically if it is clinical or administrative
Warm-transfer calls to Landmark clinical staff for clinically escalated situations
Communicate and collaborate with members of the Landmark interdisciplinary team
Utilize critical thinking and effective communications to help connect the value of the Landmark program to patients in need of more information
Document non-emergent patient interactions across Landmark’s various communication methods
Become a subject matter expert in the Landmark scheduling platform; manage the scheduling process for patients wanting to schedule new visits, reschedule existing visits and schedule needed visits as determined in collaboration with the interdisciplinary team
Build a thorough understanding of medical records retrieval process and own any piece of this that a market may require support
Onboarding and training new hire Care Coordinators (CC)
Manage internal and external referrals in a timely manner
Manage and maintain patient consent forms
Take responsibility for setting workflows as needed to promote Landmark and market-based standards
Attend invited meetings which will often include interdisciplinary meetings and huddles should it be requested by the market leadership team
Serve as the voice of Care Coordinators in company-wide working groups around process improvement and innovation as appropriate and directed
Provide objective feedback to the market leadership teams with respect to observation of best practices, standardization, opportunities for improvement

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

High School Diploma / GED (or higher)
2+ years of experience in a call center environment
1+ years of experience in a healthcare background with medical terminology and familiarity of clinical issues
Experience with escalated customer service issue resolution
Ability to travel up to 75% of the time
Ability to work any 8-hour shift between the hours of 8:30 AM – 5:00 PM from Monday – Friday. It may be necessary, given the business need, to work occasional overtime
Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Preferred Qualifications:

Bachelor’s Degree (or higher)
Healthcare experience
Experience with following a triage protocol
Typing speed of 40+ (WPM)

Telecommuting Requirements:

Reside within CST OR PST
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

Excellent communication and interpersonal skills, with the ability to be personable yet effective

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military
Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet
Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health – related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.SM
Nevada Residents Only: The salary range for Nevada residents is $15.00 – $24.13. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
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