Collections Representative- Remote Job Vacancy in Shellpoint Mortgage Servicing Nevada – Latest Jobs in Nevada

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Company Name : Shellpoint Mortgage Servicing
Location : Nevada
Position : Collections Representative- Remote

Job Description : Who we areShellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
Must reside in Mountain or Pacific time zone.
**For immediate consideration please complete the first step of the interview process**
Collections Representative Assessment Link: https://talentcentral.us.shl.com/player/link/4ee087bdb4f84d75a70e630feb4d4088
Compensation

$17.05-18.90 base hourly pay – plus monthly bonus.
Lucrative monthly bonus- $3,000 Guaranteed New Hire Bonus
$900 – $1400 average monthly bonus.

Work hours

Monday- Friday 10am-7pm or 11am-8pm with rotating weekends.
Weekend workers may get a half-day off during the week.
Overtime may be available.
Open to candidates in Mountain or Pacific Time zone only

Duties & responsibilities

The successful candidate will:
Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
Use a blend of manual and automated calling strategies to locate delinquent homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
Develop workable payment solutions that satisfy both our clients/investors and our company.
Contact homeowners more frequently as their delinquency increases.
Process homeowners’ mortgage payments.
Arrive at work on-time for all shifts. Reliable transportation to work
Achieve company performance goals.
Take part in continuous, on-site, free training in company policies/procedures and industry regulations.
Consistently represent SMS in a positive and professional manner.

Skills & abilities

The successful candidate needs:
Ability to work from home
Secure home office consisting of:
Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions
Suitable ergonomic Chair and desk combination suitable for use to handle a desktop PC and laptop, two monitors, keyboard, mouse and assorted network gear.
English fluency.
Outstanding negotiation and telephone communication skills.
Familiarity with Internet-based search techniques (including the use of skip-tracing solutions).
The ability to maintain professional conduct with people of any mood or personality type.
Excellent reasoning and research skills; the ability to see the “big picture” and manage the details.
The ability to safeguard confidential customer and company information.
A solid work ethic, high integrity, a positive attitude, and strong attention to detail.
The ability to follow instructions but work with minimal direct supervision.
Excellent keyboard skills.
Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, etc.).
Spanish or bilingual is a plus.
Education & experience
College degree preferred, High-school diploma (or equivalent) required.
Over 1 year of collections experience (preferred, but not required).
Familiarity with lending-related terminology and processes (preferred, but not required).

Company Perks

15 Paid Time Off (PTO) days and 18 after 1st anniversary!
8 Paid Holidays
Employee Engagement Activities

Company Benefits :

Medical (including Health Savings Account & Flexible Savings Account)
Dental – RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan
Tuition-Assistance Programs
Performance-based Incentives
Pet Insurance
Advancement Opportunities

Newrez NOW:

Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment OpportunityWe’re proud to be an equal opportunity employer- and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
#Remote
Job Type: Full-time
Pay: $17.90 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid sick time
Paid time off
Paid training
Parental leave
Referral program
Tuition reimbursement
Vision insurance
Work from home

Physical Setting:

Call center

Schedule:

Monday to Friday
Weekend availability

Supplemental Pay:

Bonus pay
Signing bonus

COVID-19 considerations:Position is remote.
Application Question(s):

Are you legally authorized to work in the United States without sponsorship? (Required)
Please provide your email address:

Experience:

Collections: 2 years (Required)

Work Location: Multiple Locations

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