Credit/Billing Representative (Evergreen) Job Vacancy in Southwest Gas Carson City, NV – Latest Jobs in Carson City, NV

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Company Name : Southwest Gas
Location : Carson City, NV
Position : Credit/Billing Representative (Evergreen)

Job Description : ** This position may be filled in Carson City, NV or Victorville, CA **
The Credit and Billing Operations (CABO) Representative performs routine customer contact and/or customer account-related functions, including interpreting, analyzing and resolving customer accounts, billing and/or credit issues by telephone, in person through written communications, reporting, and/or notification from internal/external sources. This position may be responsible for more than one specialty area. Such areas include, but are not limited to Collections, Disconnect for Non-Pay (DNP), Agency, Bankruptcy, Large Meter Desk, Landlord Agreements, Arizona Tax Exemptions, Summary Billing, Gas Inspections and Billing Adjustments.
MINIMUM QUALIFICATIONS
Previous experience in a customer service, administrative or a professional environment preferred.
This position must possess strong interpersonal skills and the ability to communicate effectively with internal and external customers. This position must be able to work in a team environment. This position must be able to analyze data and make decisions based on their analysis. Highly detailed oriented individual. Proficiencies in computer, basic math, and business communications, problem-solving, the ability to prioritize workload, multi-task, organizational skills, and the ability to adapt to changes in technology and processes is required. Must meet Company established keyboarding and skills standards for position. Successful completion of company required training.
TYPICAL JOB FUNCTIONS
Applicable across all specialty areas

Perform customer contact (internal/external) and/or customer account-related responsibilities by telephone, in person and/or in writing, reporting, and/or notification from internal/external sources
May assist customers with online resources
May assist Call Center working phones as needed
Provide information, research accounts, respond to and/or resolve billing/rate inquiries and discrepancies, schedule orders to establish and disconnect service, make payment arrangements, perform credit, collection, and billing functions, handle illegal usage accounts, perform cashiering and accurately prepare bank deposits
Analyze and resolve routine situations, customer concerns and/or customer account discrepancies while simultaneously exercising good judgment, applying experience and knowledge
Handle emergency phone calls as applicable
Multi-task in an environment with fluctuating workload, working independently or as a member of a team interfacing with customers, co-workers, supervisors and other department personnel
Interpret, follow and apply all Tariffs, Company rules/policies, standard practices for multiple states and jurisdictions
May provide training and share knowledge with department employees as required
Moderate to heavy use of multiple computer systems/applications simultaneously and accurately
Complete assigned duties accurately and efficiently while adhering to production and quality standards
Consistently demonstrate a level of excellence in customer service skills including tact and diplomacy when interacting with customers, peers and management
Maintain and safeguard confidential information as mandated by federal regulations and Company standards
Perform other duties as assigned
Regular and predictable attendance is a condition of employment and is an essential function of the job

Credit

Analyze, make decisions, prioritize and schedule Disconnect for Non-Pay orders, while ensuring the respective state tariff requirements are met
Review numerous and varying reports/exceptions related to customer accounts and requests; gather and analyze data required to identify the appropriate course of action and take steps required to resolve while ensuring a positive customer experience and compliance with laws, policies and regulations
Process customer program requests/applications (such as: discount, notification and payment programs) while ensuring compliance with each program’s guidelines
Interact with legal entities, municipalities, customers and other departments to update and maintain customer account information ensuring integrity of the customer database
Review and accurately interpret a wide variety of legal documents (such as: bankruptcy, identity verification, identity theft, power of attorney, receiverships, residency/ownership, etc.) to determine and take the appropriate action(s) which complies with legal and regulatory requirements and protect customer, ratepayer and Company interests
Review & take appropriate action on outstanding customer debts and refunds
Process and demand payment on different forms of customer account security, such as: bonds, Letters of Credit, Letters of Guarantee, etc.
Provide support to assistance agencies who pay customer bills; this includes, but is not limited to, assisting them with Agency Pledge Portal (Portal) use for inquiries/pledges, providing information not available in the Portal, updating customer accounts to accurately reflect payment commitments and payments received and ensuring any refunds are generated to the appropriate party

Billing

Review and handle daily billing rejects and service order exceptions by investigating and analyzing; make account corrections as needed
Create, schedule, and process service orders
Analyze low or high usage and take action as needed
Research, calculate and complete billing adjustments
Handle requests to create/update summary billing
Review tax exemption requests; process tax exemption in CSS and perform any resulting billing adjustments; work with customer to resolve incorrect or incomplete paperwork
Review and process landlord agreements

SALARY DETAILS
$19.99 – $26.31
This position is regulated by the Department of Transportation (DOT) under Title 49 CFR Part 382 and Part 40. Any applicant/employee who performs a DOT covered function or is licensed and would operate a commercial vehicle for the Company will be subject to drug and alcohol testing under the Company’s DOT drug and alcohol testing programs. Any employment, transfer, or promotion offer made for this position is contingent upon taking and passing a drug test prior to the commencement of the new role. If an applicant/employee fails the drug test, any offer of employment, transfer, or promotion will be revoked.

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