Customer Care Advocate – Work From Home NV Job Vacancy in Support Services Group North Las Vegas, NV – Latest Jobs in North Las Vegas, NV

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Company Name : Support Services Group
Location : North Las Vegas, NV
Position : Customer Care Advocate – Work From Home NV

Job Description : Are you looking for opportunities to work for a rapidly growing company with room for advancement? Support Services Group builds careers! Our company has grown over 400% in the last 12 months! So, there is a ton of room for growth and opportunity. Interested in a leadership opportunity? At Support Services Group, 95% of leadership are hired from within.
Do you enjoy having conversations with interesting new people? Do you have a passion for supporting customers in their time of need? Do you consider yourself tech-savvy, up to date with the latest gadgets, apps, and services?
Support Services Group is hiring Customer Care Advocates to join our team!! We employ hard-working, action-oriented team members and are continually looking to recruit exceptional talent. Our company continues to grow because of our dedication to providing the best customer care in the industry.
About the Position
The Customer Care Advocate position will encompass:

Answering phones and helping customers with billing, technical and service questions.
Looking for opportunities to strengthen customer relationships through offering a wide array of products and services.
Address customer issues and resolve them in a timely and efficient manner.
Educating customers on available products/services, including offering up-sales.
We provide you with 8 weeks of paid training on enhanced customer service skills and teach you all about our voice/cable/modem and dial-up products and services.

Compensation Details

Earn $13.50/hr. base pay including bonuses and incentives that can increase your pay by up to $4/hr
Some of our agents are earning an additional $300 a month!

What We Offer

Health, dental, vision insurance after 90 days
Paid Holidays
Accrue paid time off
Work with a supportive team committed to helping you feel comfortable and succeed
Paid Training

This position allows you to work from the comfort of your own home!
Work From Home Requirements

Dedicated, private room in your home that is quiet during work hours
Internet connection of 50 MB or more, which is hard-wired (Ethernet-connected) from the modem to your company PC
We will provide all computer equipment

The Ideal Candidate Should:
Have a minimum of 1-year prior customer care experience
Have either sales and/or technical experience in a service environment
Have a minimum education of high school diploma and be comfortable with computers
Strong in both verbal and written communications and the ability to multi-task easily
These positions require individuals who are able to function in a fast-paced sometimes stressful environment.
Typing 35+ WPM with the ability to quickly learn new software
We’re excited for you to join our team! Looking forward to meeting you!
Job Type: Full-time
Pay: $13.50 – $17.50 per hour
Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

Day shift
Weekend availability

Supplemental Pay:

Bonus pay
Commission pay

Application Question(s):

Are you willing to undergo a background check?
Do you have high speed internet with the ability to connect via ethernet cable?
To ensure there is no delay in steps to continue with your application process, please list the best email to reach you:
Do you speak Spanish? (Billingual)
Are you able to pick up the equipment in Henderson, Nevada?
Have you worked for Support Services Group in the past? If so, When?
How many years of call center experience do you have?

Education:

High school or equivalent (Preferred)

Work Location: Multiple Locations

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