Customer Relations Correspondence Coordinator Job Vacancy in Allegiant Airlines Las Vegas, NV – Latest Jobs in Las Vegas, NV

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Company Name : Allegiant Airlines
Location : Las Vegas, NV
Position : Customer Relations Correspondence Coordinator

Job Description : Summary

This position is responsible for handling incoming customer correspondence via live chat and email to provide efficient professional customer service in a timely manner. A Customer Relations Correspondence Coordinator (CRCC) will identify a customer’s travel needs, modify existing reservations, and consult on travel related issues to deliver a satisfying customer experience by demonstrating broad based knowledge of Allegiant product offerings, policies, procedures, and systems. A CRCC must effectively assess the customer audience and adjusting style and tone of written correspondence to match that of the customer. As business demands, resolution of customer inquiries may include outbound phone customer service.

Visa Sponsorship Available

No

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Years of Experience:

Minimum six (6) months experience in customer service field (G4 Customer Care preferred).

Preferred Requirements

Basic computer skills; type 40 wpm with minimal errors.
Computer proficient; MS Office products.
Excellent communication skills, both verbal and written.
The ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.
Spanish bilingual a plus, but not required.
Must be at least 18 years of age.

Job Duties

Assist customer with providing information, modifying existing itineraries which also includes changes and cancellations of their air, hotel and ancillary travel plans via live chat, email and phone.
Effectively and routinely balance up to seven simultaneous live chat sessions.
Assists with resolving customer problems and/or complaints that may occur in order to ensure customer satisfaction.
To maximize revenue by identifying customer travel product needs and offer purchasing options when applicable.
Meet department service level requirements (90% QA) while demonstrating a friendly and genuine demeanor and documenting accordingly.
Meets or exceeds scorecard requirements for productivity, schedule adherence, quality and attendance.
Follow process and procedures as established by the business and able to take direction.
Ensure training requirements are met, i.e., new hire, recurrent, supplemental, and other training.
Work as a backup for Customer Relations Representatives for email case resolution.
Model Allegiant’s customer service standards in personal actions.
Other duties as assigned when approved by management upon determination of skill-set requirement.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office – While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

COVID-19 Vaccination National Mandate

Allegiant requires new team members to complete a record in Allegiant’s Vaccination Tracking Tool within 48 hours of receiving the notification via company email immediately after being hired. New hires may opt to provide records documenting their fully vaccinated status or agree to alternative means of compliance with the federal vaccination mandate. Requests for medical and religious exemptions for those who cannot be vaccinated will be considered with substantiating documentation. More information will be provided immediately after hire on how to record your vaccination status in our Vaccination Tracking Tool.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

Equal Opportunity Employer: Disability/Veteran

For more information, see https://allegiantair.jobs

People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.

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