Customer Representative Job Vacancy in Southwest Gas Las Vegas, NV 89115 – Latest Jobs in Las Vegas, NV 89115

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Company Name : Southwest Gas
Location : Las Vegas, NV 89115
Position : Customer Representative

Job Description : The Customer Representative performs routine customer contact and/or customer account-related functions, including cashiering, interpreting, analyzing and resolving customer inquiries, billing and/or credit issues by telephone, in person, through written communications, reporting, and/or notification from internal/external sources.
May be assigned to any functional area within the Customer Assistance job family. Typical job functions may vary dependent upon job assignment.
Minimum Qualifications
Previous experience in a customer service, administrative or professional environment preferred.
This position must possess strong interpersonal skills and the ability to communicate effectively with internal and external customers. Proficiencies in computer, basic math, and business communications, problem-solving, the ability to prioritize workload, multi-task, organizational skills, and the ability to adapt to changes in technology and processes is required. Must meet Company established keyboarding and skills standards for position. Successful completion of Company required training.
Essential Job Responsibilities

Perform customer contact (internal/external) and/or customer account-related responsibilities by telephone, in person and/or in writing, reporting, and/or notification from internal/external sources
Assist customers with online resources
Provide information, research accounts, respond to and/or resolve billing/rate inquiries and discrepancies, schedule orders to establish and disconnect service, make payment arrangements, perform credit, collection, and billing functions, handle illegal usage accounts, perform cashiering and accurately prepare bank deposits
Analyze and resolve routine situations, customer concerns and/or customer account discrepancies while simultaneously exercising good judgment, applying experience and knowledge
Handle emergency phone calls
Multi-task in an environment with fluctuating workload, working independently or as a member of a team interfacing with customers, co-workers, supervisors and other department personnel
Interpret, follow and apply all Tariffs, Company rules/policies, standard practices for multiple states and jurisdictions
May provide training and share knowledge with department employees as required
Moderate to heavy use of multiple computer systems/applications simultaneously and accurately
Complete assigned duties accurately and efficiently while adhering to production and quality standards
Consistently demonstrate a level of excellence in customer service skills including tact and diplomacy when interacting with customers, peers and management
Maintain and safeguard confidential information as mandated by federal regulations
Perform other duties as assigned
Regular and predictable attendance is a condition of employment and is an essential function of the job

Salary Details
$19.03 – $25.05

This position is regulated by the Department of Transportation (DOT) under Title 49 CFR Part 382 and Part 40. Any applicant/employee who performs a DOT covered function or is licensed and would operate a commercial vehicle for the Company will be subject to drug and alcohol testing under the Company’s DOT drug and alcohol testing programs. Any employment, transfer, or promotion offer made for this position is contingent upon taking and passing a drug test prior to the commencement of the new role. If an applicant/employee fails the drug test, any offer of employment, transfer, or promotion will be revoked.

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