Customer Service Associate Job Vacancy in Findlay Customs Henderson, NV 89011 – Latest Jobs in Henderson, NV 89011
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Company Name : Findlay Customs
Location : Henderson, NV 89011
Position : Customer Service Associate
Job Description : $2500 signing bonus after 6 months of continuous employment. (some restrictions apply)
We are looking for a customer-oriented service advisor. A Customer Service Advisor associate will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The best service advisors are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Service advisor’s can put themselves in their customers’ shoes and advocate for them when necessary. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Have a working understanding of all services offered by Findlay Customs
Sell and upsell products and service offered by Findlay Customs
Handle all of your own customer vehicle
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skills
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree’
‘Work Remotely No
Job Type: Full-time
Pay: $30,000.00 – $100,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Holidays
Monday to Friday
Overtime
Weekend availability
Supplemental Pay:
Bonus pay
Commission pay
Signing bonus
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 1 year (Preferred)
License/Certification:
Driver’s License (Preferred)
Work Location: One location
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