Customer Service Job Vacancy in Fragrance.com Reno, NV 89506 – Latest Jobs in Reno, NV 89506
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Company Name : Fragrance.com
Location : Reno, NV 89506
Position : Customer Service
Job Description : Fragrance.com is a worldwide leading beauty e-commerce company created to provide the public with access to the largest inventory of genuine, brand name fragrances, skincare, candles, aromatherapy and more.
Job Summary:
The role of a Call Center Representative focuses around providing high quality service and customer satisfaction to consumers through various channels including live chat, phone, and email. This position serves is the primary point of contact for our customers, and is expected to build relationships that encourage new and repeat business opportunities.
You may be the very first person to officially greet a new customer. For that reason, we seek charismatic, friendly people and have a passion for problem-solving, regardless of your resume or work experience.
We offer more than jobs, we offer careers. We provide the training, development, benefits, and culture that you deserve so you can focus on reaching your fullest potential.
Fragrance.com Benefits:
Medical, Dental, Vision Insurance
PTO and Paid holidays
Short Term Disability and Long Term Disability
Life- Basic and Voluntary
Accident & Critical Illness
Flexible Spending Account
401(k) Retirement Savings Plan and match
Employee Discounts
Responsibilities:
Provides excellent customer service by responding promptly to a high volume of inbound customer calls, chats or emails.
Focus on resolving issues on the first call, and provide appropriate response to caller
Builds rapport with each customer and works to retain customers who inquire about canceling by showing empathy and confidence.
Work with other departments to research and resolve issues, and provide timely updates to customers
Required Skills:
Un- matched interpersonal skills and a passion to engage others.
Extraordinary attention to detail and the ability to prioritize
Exceptional and professional communication skills
Thrives in a fast pace, high volume environment, and appreciates teamwork
Has outstanding work ethic and is reliable.
Bi-lingual (English / Spanish) is a plus
Fragrance.com is firmly committed to the principle of equal employment opportunity. Fragrance.com offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military and or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy.
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