Customer Service Manager (CSM) Job Vacancy in Townsley Portraits Las Vegas, NV 89118 – Latest Jobs in Las Vegas, NV 89118
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Company Name : Townsley Portraits
Location : Las Vegas, NV 89118
Position : Customer Service Manager (CSM)
Job Description : About us
Townsley Portraits is a small business in Las Vegas, NV 89118. We are rewarding and agile.
Our work environment includes:
Regular social events
Relaxed atmosphere
Exceptional written and oral communication skills adaptable to live phone conversations as well as e-mail or chat exchanges that drive a trusted relationship based on ownership reducing customer effort
Ability to quickly build rapport and respond to members in a compassionate manner by identifying and exceeding member expectations (responding in respectful, timely manner and delivering on commitments)
Ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member
Proficient problem-solving approach to quickly assess current state and formulate recommendations
Flexibility to customize approach to meet all types of member communication styles and personalities
Ability to overcome objections and persuade members to take action / change behavior
Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions members can understand and act upon
Excellent conflict management skills including:
Professionally and adeptly resolving issues while under stress
Diffuse conflict and member distress
Demonstrate personal resilience
Ability to utilize multiple systems/platforms while on a call with a member – strong computer skills and technical aptitude
Strong attention to detail
Strong ability to view change and transition in a positive way, and easily adapt to all updated requirements of the role
Contribute to achieving the company’s mission.
Show commitment to team success over personal success. Work collaboratively with others to achieve goals
Model UnitedHealth Group’s Principles of Integrity and Compliance, and adhere to our business principles
Maintain the confidentiality of sensitive information
Job Type: Full-time
Pay: From $20.00 per hour
Schedule:
8 hour shift
Day shift
Holidays
Weekend availability
Ability to commute/relocate:
Las Vegas, NV 89118: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Associate (Required)
Experience:
Management: 4 years (Required)
Work Location: One location
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