Customer Service Representative – Collections Job Vacancy in Barclays Henderson, NV 89074 – Latest Jobs in Henderson, NV 89074

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Company Name : Barclays
Location : Henderson, NV 89074
Position : Customer Service Representative – Collections

Job Description : Customer Service Representative – Collections
Henderson
As a Barclays Customer Service Representative in the Barclays Financial Assistance (BFA) Collections team, you will be assisting our card customers with the resolution of their past due status through contact by phone, e-mail or through our website. Loss prevention, compliance adherence and customer satisfaction are the primary drivers within the BFA Department. You will be responsible for both inbound and outbound calls, solving issues and educating customers on specific account information and addressing customer concerns.
When you’ll work:
BFA representatives support Barclays customers across the US and non-traditional shifts may be anticipated (i.e. non-standard business hours or weekends).
What you’ll get in return:
We offer a competitive salary starting at $42,640, plus an opportunity for cash incentive in the first 6 weeks in the role and two potential performance and development-based hourly wage increases in your first year, as well as a 401k contribution with no waiting period to become eligible. We have a health care plan, including medical coverage and dental coverage, available immediately after you start, and a generous paid vacation allowance increasing with tenure. You will be attending paid training to prepare you for the role and your development journey will be structured, with associated benefits.
In addition to the benefits listed above, we also provide health and wellbeing perks which include discounted rates at gyms and health clubs, health screening, private health insurance, family planning and fertility benefits, back-up childcare support and employee assistance. We are keen to see our people succeed and so offer ample learning and development opportunities, recognition programs and tuition reimbursement.
We can provide financial and academic assistance if you intend to continue your education by undertaking a degree through accredited programs, undergraduate or graduate level coursework related to your role.
Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We’ve helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
What will you be doing?
You will receive inbound and make outbound phone calls from customers, servicing their needs effectively and efficientlyYou will work with customers to offer payment programs and solve account problemsUnderstanding and analyzing customer needs by actively listening and establishing rapportUsing computer software application to properly service customers’ accountsYou will take ownership of any follow-up work necessary to service customer and ensure that nothing slips through the cracksDemonstrating knowledge about products and services via both written and verbal communicationsAdhering to all compliance regulations and security policies
What we’re looking for:
1 years’ experience in collections or customer service
Skills that will help you in the role:
1+ years of Banking or credit card experienceComputer literate; excellent PC and internet skills
Where will you be working?
We offer a flexible working model, which allows you to combine the benefits of working from home with the flexibility to collaborate and connect with others in an office setting.
Barclays Henderson is the largest Operations center for our US Consumer Bank (USCB), this state-of-the art, 100,000 square-foot campus is located at Corporate Circle in the Green Valley Corporate Center.
Please note should you be successful in your application, Barclays will verify the content of the resume you have submitted via a third party screening provider (HireRight).
HireRight will contact former employers, schools or universities stated on the resume to confirm the accuracy of the content, including dates. Inaccuracies or overstatements could result in the withdrawal of any offer, so please ensure your resume is an accurate reflection of your career and education history.

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