Customer Service Representative (CSR) Job Vacancy in Delnest Technologies Delhi, Delhi – Latest Jobs in Delhi, Delhi

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Delnest Technologies
Location : Delhi, Delhi
Position :

Job Description : CSR /Delhi NCR/India

We are looking for a customer-oriented service representative. Customer Service Representative, or CSR, will act as a liaison, providing product/services information and resolve any emerging problems that our customer might face, with accuracy and efficiency. The desired candidate must be genuinely excited to help customers, should be patient, empathetic, and passionately communicative.
Good communication and analytical skills are a must. Below are the details which would help you understand the role better.

Customer Service Representative Job Responsibilities:

Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.

Required Skills:

Customer service oriented
Excellent communication skills, English (French would be an asset)
Willing to work in a 24*7 environment
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking

Required Education & Experience

University/college degree is an asset
Should have a valid passport
Familiarity with office software and phone systems a plus
Previous experience, especially in call center is preferred

This post is listed Under  Delhi jobs

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company