Customer Service Representative Job Vacancy in Bruce Aerospace Dayton, NV 89403 – Latest Jobs in Dayton, NV 89403

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Company Name : Bruce Aerospace
Location : Dayton, NV 89403
Position : Customer Service Representative

Job Description : The Customer Service Representative is responsible for all airline orders, distributor orders, and business requests in a manner that reflects quality customer service.
ESSENTIAL RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Order Entry of all purchase orders received; maintain responsibility throughout the course of all customer requests and update data as necessary
Respond to all incoming calls and emails for designated area in a timely manner
Quote price and delivery information according to established departmental policies
Interface with Planning, Production Control, Purchasing, Quality, Repairs, and Shipping/Receiving to expedite (as required) and deliver an “on-time, quality product to our customers
Correspond with customers with respect to receipt of order, prices, shipping information, clarification of requirements, repair quotes, and any other information as required
Refer any orders with credit issues to the Accounts Receivable Department
Perform other duties as assigned

QUALIFICATIONS & SKILLS/REQUIREMENTS:
· A minimum of a high school diploma or equivalent is required; some college preferred
· Ability to legally work in the United States
· To conform with US export regulations and ITAR 120.15 and EAR Part 772, incumbents for this role must be eligible for any required authorizations from the US government
· Two or more years of experience in an office environment. Sales Order Desk or marketing experience preferred
· Experience in parts distribution and/or overhaul and repair beneficial
· Successful completion of company-provided training
· Must be able to sit and perform stationary work for much of the shift, with the ability to bend and stoop for filing and factory floor visits to verify order status
· Must be able to work independently, accurately, and safely while exercising a degree of discretion and good judgment
· Must maintain confidentiality of all company and customer information
· Effective oral and written communication skills; high degree of accuracy essential
· Professional demeanor; ability to interact with customers and associates with friendliness, diplomacy, and patience
· Good organizational skills
· High Computer Literacy; Must be able to use Microsoft Office Suite and rapidly learn the ERP system and required applications
· Familiarity with AS9100 and FAA requirements desired, but will train
· Reliable, good attitude, desire to learn, motivated to succeed and grow
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is usually required to sit, with occasional visits to the factory floor to verify order status, which may require stooping or bending. The employee must frequently lift and/or move up to 10 pounds.
WORK ENVIRONMENT: The work setting consists of an office environment with suitable lighting, a moderate noise level, and comfortable temperatures. While performing the duties of this job, the employee occasionally works near moving and/or high temperature mechanical equipment and parts when visiting the factory floor.
SAFETY: All employees are expected to set the highest level of safety expectation in their work, display the highest level of safe behavior, actively participate in PSIMP’s safety program, and adhere to all safety rules and regulations. Employee Health & Safety is a part of our company culture and participation is required for all employees.
EEO STATEMENT: Bruce Aerospace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

Day shift

Application Question(s):

Are you willing to take a drug test, in accordance with local law/regulations?
Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Education:

High school or equivalent (Preferred)

Experience:

Customer Support & Client Services Occupations: 2 years (Preferred)

Work Location: One location

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