Customer Service Representative Job Vacancy in Delta Hire Las Vegas, NV 89147 – Latest Jobs in Las Vegas, NV 89147

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Company Name : Delta Hire
Location : Las Vegas, NV 89147
Position : Customer Service Representative

Job Description : RESPONSIBILITIES:

Resolving end user inquiries (chat, and web-based inquiries)
Managing and resolving identified client issues for assigned customer accounts
Documenting information into web-based ticketing system
Searching and navigating the knowledge base to identify appropriate resolution for client issues
Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
Projecting favorable image of the company to promote its objectives and goals that enhance client relationships
Participating in internal training programs to expand knowledge and support multiple clients
Providing delightful, efficient, and accurate resolutions to customer inquiries
Completing special projects as requested by management
Troubleshooting hardware and software issues
Completing software installations
Establishing good relationships with all departments and colleagues
Serving as the first point of contact for customers seeking technical assistance over the chats, and emails

QUALIFICATIONS:

High School diploma or equivalent
Must be 18 years old or over
Excellent oral and written communication skills
Knowledge of how to use a computer and internet applications
Proficiency in MS Office computer applications, including Word and Excel, and willingness to learn new technology systems
Ability to handle multiple job tasks at one time and escalate issues in a timely manner
Analytical orientation with strong attention to detail.

PREFERRED REQUIREMENTS:

Some level of higher education completed
Customer service or contact center experience

Job Type: Full-time
Pay: $17.50 per hour
Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Education:

High school or equivalent (Preferred)

Work Location: One location

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