Customer Service Representative (Member Advocate) Job Vacancy in Costco Auto Program Reno, NV 89521 – Latest Jobs in Reno, NV 89521
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Company Name : Costco Auto Program
Location : Reno, NV 89521
Position : Customer Service Representative (Member Advocate)
Job Description : SUMMARY:
The Member Advocate I will be responsible for providing a positive experience for members via phone and email. They will be responsible for ensuring requests are processed accurately and timely with appropriate follow through. This individual is expected to meet departmental objectives by being a responsive team member while using good judgment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles both incoming and outgoing calls in a Contact center environment
Demonstrate high level of Customer Service skills and professionalism when dealing with members/employees/management
Establishes positive rapport with members
Maintains detailed records of Dealer and Member communications in database and/or shared systems as required
Proficient in working various ancillary projects Continually reviews informational material
Clearly communicates all Auto Programs including Promotions and Special Offers to members
May conduct trainings to dealers on promotions and special offers
May conduct post-purchase promotions surveys with members
Adheres to all established policies and procedures
May be required to work Contact Center Filter
Other duties as assigned
QUALIFICATIONS/REQUIREMENTS
· High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
· Superior written and verbal communication skills
· Positive Attitude
· Strong work ethic
· Proficient in MS Office (Word, Excel and Outlook)
· Ability to learn quickly
· Excellent Comprehension skills
· Once training is complete, Quality Monitors scores must meet the min. standards of 95% or above
· Must type a minimum of 30 wpm
· Must maintain an excellent Attendance & Punctuality record (see Attendance policy for details)
Job Type: Full-time
Pay: $16.00 – $17.50 per hour
Benefits:
401(k)
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Day shift
Weekend availability
Supplemental Pay:
Bonus pay
COVID-19 considerations:Daily temperature checks, masks in common areas
Ability to commute/relocate:
Reno, NV 89521: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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