Director of Hotel Operations Job Vacancy in Hard Rock Hotel & Casino Lake Tahoe Stateline, NV 89449 – Latest Jobs in Stateline, NV 89449

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Company Name : Hard Rock Hotel & Casino Lake Tahoe
Location : Stateline, NV 89449
Position : Director of Hotel Operations

Job Description : POSITION SUMMARY
The Director of Hotel Operations is responsible for directing, coordinating and overseeing the activities of the Hotel Division which includes: Front Desk, PBX, Housekeeping/EVS/Laundry, and Guest Services (bell, transportation).
GENERAL ACCOUNTABILITIES:
1. To hire, train, motivate, evaluate, lead and manage the hotel operations team while creating a high satisfactory work environment for the team, a superior guest experience and achieving financial objectives.
2. Manage and coordinate the team to challenge the status quo, deliver operating efficiency and positively impact the guest experience.
3. Evaluate and maintain effective departmental procedures; recommend changes in procedures, equipment and physical layout to ensure maximum service, efficiency and security of company funds in all departments referenced above.
4. Function as hotel liaison for sales, food & beverage and security in effort to promote and execute group business, special events and promotions to ensure the hotel division is prepared and delivering on service commitments.
5. Assist with preparation of annual departmental budget and ongoing operating forecasts; maintain necessary records and files; evaluate and adjust room rates as required to maximize revenue.
6. Research and resolve guest challenges to ensure satisfaction while taking appropriate action to ensure better outcomes.
7. Review and react to daily operating costs.
WORKING CONDITIONS
Must have ability to:

Communicate effectively with customers as well as all levels of employees.
Review reports and observe activities of subordinates.
Work in varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
Move effectively and efficiently around the hotel.

JOB QUALIFICATIONS
Demonstrate knowledge and experience in overall hotel operations. Knowledge of hotel front desk operations. Knowledge of hotel computer systems, telephone systems, and effective communications techniques. Knowledge of statistics. Knowledge in forecasting and budgeting. Comfortable engaging with guests.
These skills are typically acquired through a minimum of 4 years successful experience in hotel operations with a 300 + room property. A bachelor’s degree in Hotel, Business, or Institutional Management or related area is preferred.REGULATORY AND COMPLIANCE RESPONSIBILITIESIn addition to the other duties described herein, each and every Team Member has the following responsibilities related to compliance with laws and regulations:

Attend required training sessions offered by the Hard Rock Hotel & Casino Lake Tahoe.
Perform the duties described in compliance with local laws and regulations.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
Have knowledge of the hotel’s programs to address problem gambling.
Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with Nevada Gaming Regulations and Minimum Internal Control Standards.
Take the appropriate steps to investigate exceptions, fraud and potential violations and report such instances to the appropriate levels of management.
Report any acts of wrongdoing on behalf of any staff member that they have knowledge of.

The Hard Rock Casino Lake Tahoe– System of Internal Control
Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino’ system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Hotel management: 1 year (Preferred)
Hospitality: 1 year (Preferred)

Work Location: One location

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