Director of Operations Job Vacancy in ArchWell Health Las Vegas, NV – Latest Jobs in Las Vegas, NV

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Company Name : ArchWell Health
Location : Las Vegas, NV
Position : Director of Operations

Job Description : ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
ArchWell Health requires all new hires to provide proof that they are fully vaccinated from COVID-19, or represent that they will be fully vaccinated within 30 days of their start date.
Job Summary:
The Director of Operations is the primary business leader responsible for all ArchWell Health centers in a metropolitan area. They are responsible for achieving the market’s financial objectives while achieving superior employee and patient satisfaction. This role reports to the National Vice President of Operations and works hand-in-hand with a clinical peer, the Market Medical Director. In addition to hiring & managing a team of adept Center Managers who ensure excellence in center operations and membership experience, the Operations Director has market oversight for other non-clinical functions like Growth and Network, which report into the Market Growth Manager and Market Network Manager, respectively. The Director of Operations is a critical, multi-disciplinary leader at the heart of any market’s success.
This leader should be a strong communicator who builds relationships quickly and is passionate about working in a fast-paced, results-driven organization. A track record of building strong cohesive teams with a member-first and operational sustainability mentality is a must-have.
Duties/Responsibilities:

Implement market launch plan in partnership with ArchWell Health’s corporate Growth team; this includes hiring and training Center Managers, setting up core management processes, and building a culture of operational excellence and teamwork
Provide leadership and P&L management over the market, responsible for all center operations across the market and achieving financial, growth, and operational KPIs; there is a significant focus on growth and member satisfaction
Organize the market leadership team around shared objectives regularly; manage weekly market leadership team meetings and ensures leadership is focused on the right issues; sets appropriate financial/operational/quality performance goals
Provide local oversight for the Market Network Manager, Market Growth Manager, and Market Clinical Manager, in coordination with respective corporate functional leaders
Strategically support all external market development activities led by Market Growth Manager and Market Network Manager, such as guiding payor, provider, and community partnerships
Works in a dyad relationship with the Market Medical Director to ensure ArchWell Health is delivering on the patient promise and meeting market performance objectives
Oversee network operations, ensuring a high-performance network is established and referrals are systematically & seamlessly coordinated for ArchWell Health patients
Deep focus on patient experience; gather appropriate team and patient information to build best-in-class customer service experience that optimizing resources for growth
Reviews financial reports to measure productivity and goal achievement and to determine areas needing cost reduction and improvement

Required Skills/Abilities:

Exposure to value-based models of care delivery; demonstrates a strong knowledge of the national payer and risk-bearing provider landscape
Strong business acumen; demonstrated experience in strategic planning, resource allocation, human resource modeling, leadership technique, and operations
Track record of developing and implementing processes for providing excellent customer service
Ability to effectively leverage business and organizational knowledge within and across functional areas
Must possess a high degree of emotional intelligence and integrity; driven and focused work ethic
Self-starter with the ability to think creatively and work effectively
Ability and willingness to travel locally, regionally and nationwide up to 50% of the time

Education and Experience:

Undergraduate degree in Business, Healthcare or Public Administration, Finance, Economics or a related field
Minimum of 7 years in a supervisory role in a medical facility, with at least 2 years of multi-site experience
Experience managing and overseeing a multi-million dollar P&L highly desired
A passion for mentorship and team-development, particularly across multiple functional areas
A problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization
Ability to manage multiple priorities across various stakeholders and departments
Embodies and serves as a role model of ArchWell Health’s Values:
Be compassionate
Strive for excellence
Earn trust
Show respect
Remain resilient
Do the right thing and do it with passion

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
Job Type: Full-time
Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Supplemental Pay:

Bonus pay

COVID-19 considerations:ArchWell Health requires all new hires to provide proof that they are fully vaccinated from COVID-19, or represent that they will be fully vaccinated within 30 days of their start date.
Education:

High school or equivalent (Preferred)

Work Location: Multiple Locations

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