Guest Services/Cage Supervisor Job Vacancy in Jacobs Entertainment Inc. Reno, NV 89503 – Latest Jobs in Reno, NV 89503

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Jacobs Entertainment Inc.
Location : Reno, NV 89503
Position : Guest Services/Cage Supervisor

Job Description : Essential Job Responsibilities and Duties
· Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.

Follow all functions as stated in the job description for Guest Services Representative.
Monitor all Guest Service activity for adherence to departmental service standards.
Prepare staff evaluations; coach and counsel as needed for employee improvement and employee rewards.
Monitor/keep tract of computer errors for the Guest Services Representatives.
The Guest Services Manager is responsible for scheduling, performance evaluations, payroll, hiring, tracking attendance and disciplinary actions.
Serve as a liaison with other departments within the Casino.
Determine and maintain the cash flow, create and maintain all cage forms, check overrides when needed, and resolve any customer disputes.
Ensure Guest Services personnel follow and understand internal procedures including check cashing as well as ICMP procedures and all gaming regulations and accounting practices.
Facilitate and assist in the training and development of the Guest Services staff.
Hand out discrepancy notices to Guest Services Representatives or Leads
Assist marketing management with program implementation, program development and internal communication.

· Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
· Adhere to all appearance and uniform standards.
· Maintain an open line of communication with Management.
· Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
· Ability to accept performance feedback in a professional manner.
· Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
· Other duties as assigned.
General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:
· FRIENDLINESS
o Offer a warm greeting to everyone you encounter with a smile and eye contact.
o Practice mutual respect by dealing honestly in all interactions.
o Use genuine listening skills and offer sincere responses.
o Promote positive interactions with both external and internal guests through sincere greeting and communications.
o Be approachable, listen and lead by example.
· ACCOUNTABILITY
o Be proactive and positive.
o If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
o Manage staff effectively with timely reviews and address performance issues.
o Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
Skills, Education and Other Requirements
Must be fluent in English and have strong communication skills.

Ability to read, analyze and interpret common financial reports and documents.
Must have knowledge of basic computer skills and ability to use 10-key calculator
Must be knowledgeable of Nevada Gaming rules and regulations.

Education or Formal Training:
High School Diploma or Equivalent Work Experience.
Experience:
Previous Casino cage experience and cash handling is preferred.

2 years supervisor/managerial experience.

Required Work Cards

Identification that establishes identity.
Identification that establishes the right to work in the United States.

Machinery, Work Equipment, Programs, Software, Hardware Used

Two-way radio, Computer keyboard and printer, Calculator, Mobile carts, Currency counters, Document scanners, Players card printer.

Job Type: Full-time
Pay: $47,476.00 – $57,988.00 per year
Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Weekend availability

Experience:

Casino & Gaming Occupations: 1 year (Required)
Customer service: 1 year (Required)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)

Work Location: One location

This post is listed Under Jobs in General Category

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company