Help Desk Technician (Part-Time) Job Vacancy in Edlen Electrical Exhibition Services Las Vegas, NV 89119 – Latest Jobs in Las Vegas, NV 89119
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Company Name : Edlen Electrical Exhibition Services
Location : Las Vegas, NV 89119
Position : Help Desk Technician (Part-Time)
Job Description : Join the Power People!
Edlen is looking for customer service oriented Help desk technician to provide technical support to users in an efficient and accurate manner. You will be considered as the front liner and you will solve basic technical problems and provide support for all assigned areas. Applicants must have the motivation to learn our business and provide the best customer service in the industry while working in a fast paced and rewarding environment.
Responsibilities
Provide first level contact and convey resolutions to customer issues
Set-up and maintain user accounts
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilise excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure of helpdesk system
Track software and hardware inventory
Preserve and grow your knowledge of help desk procedures, products and services
Skills
Proven working experience in providing help desk support
Working knowledge of software (i.e. Microsoft 365, Outlook, Excel, Google, Adobe, Nitro) and hardware (i.e. Laptops, Desktops, Smartphones, other office equipment)
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Team player
Eagerness to learn
Available to work a flexible schedule between the hours of 5 am – 5 pm to support the business needs across the country
Able to work onsite in an office. Remote work options may be offered depending upon business needs and the individual’s ability to manage their time and work efficiently with minimal supervision.
Must have reliable transportation to occasionally, travel to worksites in the Las Vegas market.
Education and Experience:
High School diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
About the Company:
Edlen is recognized as the innovative leader in providing temporary utility services to the trade show, convention and special event industry. Our nationwide network of offices service over 4,000 events annually in 245 venues including: convention centers, hotels, sport stadiums, fairgrounds, theme parks and an air craft carrier. Edlen offers cost-effective solutions for all temporary utility needs. Visit our website for more information, www.edlen.com.
An offer of employment is contingent upon a background check.
Edlen Electrical Exhibition Services is an Equal Opportunity Employer
Job Type: Part-time
Pay: From $18.00 per hour
Schedule:
Monday to Friday
COVID-19 considerations:COVID-19 vaccination is required unless prohibited by state law.
Ability to commute/relocate:
Las Vegas, NV 89119: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)
Work Location: One location
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