Implementation Manager Job Vacancy in Microsoft Reno, NV 89511 – Latest Jobs in Reno, NV 89511

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Company Name : Microsoft
Location : Reno, NV 89511
Position : Implementation Manager

Job Description : The Field Operations and Deal Management Launch team are responsible for implementing change across the Regional Operations Centers (ROC’s). With our team based across Dublin, Singapore, Fort Lauderdale and Reno, our responsibilities include:

Engagement with Corp Ops Org, assessing Corp Launch portfolio to establish ROC Implementation support required.
Own & manage the launch portfolio for the Regional Operations Center (ROCs), leading the implementation of new launches (product, device, program, service, business model, etc.) on behalf of the ROCs.
Ultimately team are responsible for ensuring launches land successful across the ROCs for our Ops teams, Partners, Field and Customers.
This year we will manage the delivery of approx. 80 different launches.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations – and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

Microsoft Operations make doing business with Microsoft easy.
Responsibilities
The FODM Launch team manage a comprehensive portfolio of launches, ensuring successful in-market deployment of new products, programs, devices, services, business models etc. The Implementation Manager owns the end to end ROC launch process, working across multiple stakeholders from Operations, Finance, Trade, Compliance, Fulfilment, Logistics, Legal, Partner Readiness, Support, Policy etc. Implementation Managers provide regional input to launch design, identify ROC impact, establish issues/risks, driving mitigation and resolution, ensure ROC is ready to transact (resourcing, process changes, internal readiness etc), manage launch go-live and warranty process.
This is a critical role influencing design and responsible for execution of key launches, enabling our Customers and Partners to transact while ensuring we deliver the experience they expect.
Responsibilities:

Ensure all launches land successfully in region, on time, delivering experience customers/partners expect.
Provide input to launch design, engage with Corp launch team to ensure regional requirements are incorporated into design.
Manage the E2E regional deployment, establish regional structure, build plan, identify risks, influence to ensure these are mitigated, or escalate to resolve.
Represent our Customers, our Partners and the Field throughout the launch process. Conduct experience mapping sessions ensuring the experience we deliver is in line with customer and partner expectations.
Ensure all regional stakeholders understand the impact a launch will have for their orgs, be it transaction volumes, query support, resource impacts etc, and establish plan to manage.
Build strong engagement with corporate launch teams and regional launch managers located in other ROC’s. Ensuring consistency in launch execution and adherence to launch framework.
Provide regional approval for transition through launch tollgates and recommend launch “Go/No Go” decision.
Conduct a launch post-mortem ensuring learnings are incorporated into future launches.
Contribute to development of launch processes and frameworks, ensuring we continually develop how we manage launches given dynamic launch environment.

Qualifications
Basic Qualifications:

Minimum 3 years of project management experience.

Ideal Candidate Attributes:

Ideal candidate will have demonstrated experience in complex stakeholder engagement, negotiation and conflict management; project management including aspects of risk management, governance and decision making. Analytical and business judgement in complex scenarios.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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