IT SERVICE DESK TECHNICIAN Job Vacancy in Genesee County Flint, MI 48502 – Latest Jobs in Flint, MI 48502
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Company Name : Genesee County
Location : Flint, MI 48502
Position : IT SERVICE DESK TECHNICIAN
Job Description : GENERAL STATEMENT OF DUTIES: Provides primary phone support for the IT Service Desk (Help Desk) assisting customers and documenting issues. Provides phone assistance and first line support for end user computing devices and software. Responsible to create the appropriate incident or service request documentation and assign to the most appropriate and available IT Technician. Works under the supervision of the Chief Information Officer or designated staff member.
STATEMENT OF TASKS:
Answers Help Desk line and interfaces with County IT consumers.
Assists users in the troubleshooting of computer hardware and software.
Receive, review, research and resolve all assigned incidents and service requests.
Ensure all incident and service request documentation is created, updated and complete.
Supports security solutions and ensures security policy compliance for all supported systems.
Performs password resets for systems as appropriate.
Perform post-resolution and follow-up to Help Desk calls.
First Line troubleshooting of computer and peripheral issues and provides hardware replacement, cleaning or repair as needed.
Works closely with both technical and non-technical staff to resolve, document, and support a variety of issues and services.
Communicate consistently and effectively with supervision and ensure awareness of status, problems and issues.
Attend training (computer based, seminars, conferences, trade shows, or other ongoing education) to improve skill levels and achieve certifications as required, to maintain currency with new and emerging technologies and trends in IT.
Follow all County and department policies and procedures.
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