IT Support Specialist Job Vacancy in Rapid Response Monitoring Henderson, NV 89074 – Latest Jobs in Henderson, NV 89074

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Company Name : Rapid Response Monitoring
Location : Henderson, NV 89074
Position : IT Support Specialist

Job Description : About Us
Rapid Response Monitoring is seeking a service-oriented support specialist to serve as part of 24×7 team maintaining 99.999% network and system uptime. Rapid Response Monitoring is a company driven by our tireless desire to protect lives and property by creating and leveraging the most cutting-edge technology possible. Supported by teams of experts in their respective fields, we provide best in class monitoring services for some of the biggest names in electronic and digital security, aging in place, and fire protection services.
Role Summary
As an IT Support Specialist, you will provide technical assistance to the team members of Rapid Response with their hardware and software support requests. We are looking for an individual who can use their analytical and problem-solving skills while providing exceptional internal and external customer service. Seeking an entrepreneurial-minded individual, the successful candidate will play a critical role in establishing our IT team in our newly opened Henderson office.
Responsibilities

Function as the first-level contact for all Information Technology Help Desk issues received via Rapid Response’s Ticket System.
Troubleshoot IT-related issues using best practices, internal tools, standard troubleshooting techniques and external resources.
Log all support requests in the ticket system and document all actions to include all follow up conversations, troubleshooting steps, and resolution.
Upon escalation, work with Tier 2 support to learn further troubleshooting and resolution techniques.
Recommend modifications to IT Support procedures to enhance the service provided by the department.
Remain highly organized and detail oriented.
Maintain a sense of urgency when completing tasks.

Basic Qualifications

Minimum (2) year IT, Computer Science, Information Science, or related degree or equivalent Military Service
Ability to work in multiple systems concurrently while providing support services
Proficient computer skills (i.e., Word, Excel, Ticket Systems, Web Applications)

Preferred Qualifications

Experience in the alarm industry including panel setup, configuration, and signal management
Bachelor’s Degree in IT, Computer Science, Information Science, or related field of study.

EOE Statement
Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900.
Job Type: Full-time
Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Schedule:

8 hour shift

Work Location: One location

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