MGM Rewards Representative (On-Call) (Excalibur) Job Vacancy in MGM Resorts International Las Vegas, NV 89109 – Latest Jobs in Las Vegas, NV 89109

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Company Name : MGM Resorts International
Location : Las Vegas, NV 89109
Position : MGM Rewards Representative (On-Call) (Excalibur)

Job Description : VACCINATION REQUIREMENT: MGM Resorts now requires that all new hires who do not exclusively work from home to provide proof of vaccination against COVID-19 before beginning work effective August 30, 2021 (excluding hourly employees for properties located in Michigan, Mississippi, New Jersey or Ohio).

Location: Las Vegas, Nevada

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

POSITION SUMMARY:
The primary responsibility of the M life Rewards Representative is to provide service to guests at the M life Rewards desk, including promoting and enrolling them in the M life Rewards program, conducting redemption and transactions of M life promotions, and answering questions about M life or the property. All duties are to be performed in accordance with department and property policies, practices and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Assist guests with all requests, answers questions about M life and GameSense and address guest problems in a professional and timely manner
Explain the M life Rewards program in detail, enroll guests in M life, and redeem guests’ points or offers
Understand principles of responsible gaming and ensure consistent promotion of GameSense to all guests
Manage member account information in the database system and issue M life Rewards cards
Promote the M life Rewards Mastercard by explaining rewards and benefits to members, accept M life Rewards Mastercard applications, and issue cards to approved members adhering to all applicable procedures
Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

Able to effectively communicate in English, in both written and verbal forms
Able to lead and mentor a team
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

MINIMUM REQUIREMENTS:

High school diploma or equivalent
Work varied shifts, to include weekends and holidays

PREFERRED:

One (1) year of customer service experience
Knowledgeable of Player Tracker systems
Bilingual

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