Police Communications Call Taker Job Vacancy in City of North Las Vegas North Las Vegas, NV 89030 – Latest Jobs in North Las Vegas, NV 89030

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Company Name : City of North Las Vegas
Location : North Las Vegas, NV 89030
Position : Police Communications Call Taker

Job Description : Position Information
Police Communications Call Takers are an integral part of the North Las Vegas Police Department. The Police Communications Division is operational 24 hours a day, 365 days a year. When someone calls for help, it is the voice of these individuals that is heard first. Police Communications Call Takers perform a variety of complex duties that includes the following: receives and screens emergency 9-1-1 and non-emergency calls for service for law enforcement, fire, or emergency medical services; enters calls for service into a computer-aided dispatch system; queries and enters into criminal history data bases; maintains confidentiality; demonstrates professionalism, compassion, and empathy.

About North Las Vegas
Established in 1946, the City of North Las Vegas is the third largest city in Nevada and is one of the fastest growing cities in the state. Serving a community of approximately 260,000 people. North Las Vegas is comprised of a diverse group of residents, businesses, and employees dedicated to positively influencing the community and making an impact. The City embraces its’ diversity, living up to its’ motto of being “Your Community of Choice.”

Police Department Information
The North Las Vegas Police Department has three commands, which are divided into seventeen divisions. The Police Department’s mission is to encourage and engage the community to work as one in order to provide a safe, secure, and enjoyable community. The Police Department is committed to having a positive impact in the City of North Las Vegas by reducing crime, reducing the fear of crime, and enhancing the quality of life in the community.

Salary Information
The salary for this position is currently $20.23 – $33.46 hourly. All new employees hired for this position will start at the minimum salary range, no exceptions. Eligible employees will receive merit increases until reaching the maximum salary range.

Minimum Qualifications Required

High School Diploma or GED.
Must be 18 years of age at time of hire.
Preferred Qualifications: Successful completion of law enforcement emergency response training using a multi-line telephone system; possesses the ability to speak Spanish fluently.

Licenses and Certifications

Typing Certificate confirming 45 accurate net words per minute. (Certificate dated no less than one (1) year from application/transfer date.)
NCIC Certification must be obtained within six months of hire/reclassification and be recertified as required.
Must possess a valid state driver’s license and maintain satisfactory motor vehicle record, and the ability to obtain appropriate Nevada state driver’s license within required time frame.

General Overview

The Police Communications Division is staffed 7 days a week, 24 hours a day, including weekends and holidays.
The training program lasts approximately four (4) months and assigned shifts will rotate throughout the training program.
Call Taker trainees who have passed training and become solo call takers will be assigned to a shift that fits the needs of the Division, which could be days, swings, or graveyard.
Currently, the schedule consists of 10-hour shifts and are divided into two squads with days off being Sunday, Monday, and Tuesday, or Thursday, Friday, and Saturday.
May be called in to work overtime to accommodate staffing requirements and/or for emergency situations.

Specific Disqualifiers/Behaviors

Any felony conviction.
Any domestic violence conviction.
Gross misdemeanor and misdemeanor convictions will be reviewed on a case by case basis.
Although there have been recent changes to laws regarding the legal possession and consumption of marijuana, the City of North Las Vegas will continue to adhere to its professional standards and guidelines as it relates to recent and continuous use of the drug.

How To Apply

Complete the online application, answer all questions, and click on submit.
Upload a typing certificate which verifies typing 45 accurate net words per minute for five minutes with a maximum of ten (10) errors. Due to COVID-19 online typing certificates will be accepted for this posting (backspacing option must be turned off). Typing certificate cannot be more than one year old from date of application.
Upload a resume.
Upload any other supporting documentation that shows how minimum qualifications are met.
Once the application, resume, typing certificate, and other documentation have been reviewed and it has been determined that the minimum qualifications have been met, an invitation to take the CritiCall Test may be sent. The invitation and testing instructions will be sent to the email provided on the application.
All persons who meet the minimum requirements and wish to apply for this position are personally responsible for completing all steps described herein.
Online applications must specifically indicate how minimum requirements are met.
Evaluation of meeting requirements will be made solely on information provided.

CritiCall Test Information

Invitations to take the CritiCall Test may be sent to those who meet minimum qualifications. Invitations may be sent to the email provided on the application or by phone.
The CritiCall Test is a computer-based test that is used for the Police Communications Call Taker position. The test measures job-related skills that are necessary for this position.
The CritiCall Test modules include:

Decision Making
Data Entry
Call Summarization
Cross Referencing
Memory Recall
Prioritization
Map Reading
Spelling
Sentence Clarity

Candidates much achieve the required minimum score determined by the Department using a validation process.
Allow 1 ½ – 2 hours to complete the test.
Those successfully passing the CritiCall Test, may be called for an interview.

Interview Information

Interviews will be scheduled by appointment only.
During the interview, practical exam(s) may be administered.

Background Investigation

Upon selection, the next step is the Background Investigation Process – Includes an extensive background check, polygraph/CVSA examination, medical/drug screen exam, and a psychological evaluation.
All selected candidates must pass the Background Investigation in order to move forward in the process.

Skills, Physical and Mental Abilities, and Working Conditions

Successful completion of the Police Communications Call Taker Training Program and probationary period.
Must be able to work any sift or days of the week, including weekends, holidays, and overtime.
Correct English usage, spelling, punctuation, grammar, and syntax.
Operate telephones, computers, computer peripherals, and other related office equipment.
Interact with people during stressful or emotional situations and maintain composure.
Perform duties under highly stressful or emotional conditions and type accurately at a speed necessary for successful job performance.
Listen well and retain important information.
Perform multiple tasks in a coordinated manner with a high degree of accuracy.
Endurance sufficient to sit for long periods of time, as necessary.
Vision and hearing sufficient to multi-task.
Vision sufficient to read computer screens and fine print in documents.
Dexterity and mobility sufficient to repetitively use a computer keyboard and mouse, and assigned equipment.
Regular and timely attendance is required.

Benefits (Most positions include the following)

100% employer-paid Medical, Dental and Vision insurance plan option, with affordable low cost alternative plans available.
3 weeks of annual leave accrued each year (up to applicable maximums).
3 weeks of sick leave accrued each year (up to applicable maximums).
Employer-paid participation in the Public Employees’ Retirement System of Nevada (PERS).
Employer-paid Term Life and AD&D insurance for employees, plus dependent life insurance.
Deferred compensation 457(b) Plan, which is a government deferred compensation plan similar to a 401(k) plan. It offers both pre-tax and after-tax savings and investment options.
Annual merit increase program based on performance evaluations and/or contractual wage increases.

Selection Process
The CritiCall Test is weighted at 25%; the Practical Exams are weighted at 25%; and the Interview is weighted at 50%.
Deadline – This position will remain open until filled.

Additional Information

People Group: Teamster Non Supervisor

Compensation

Grade: FNR-63
Minimum Salary: 24.09
Maximum Salary: 12
Pay Basis: HOURLY

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