Product Support Specialist Job Vacancy in UNDISCLOSED GAMING COMPANY Las Vegas, NV 89120 – Latest Jobs in Las Vegas, NV 89120

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Company Name : UNDISCLOSED GAMING COMPANY
Location : Las Vegas, NV 89120
Position : Product Support Specialist

Job Description : Product Support Specialist – Gaming Equipment (PHONE SUPPORT)
***CASINO TECHS ***
SUMMARY OF ESSENTIAL FUNCTIONS
· Ability to diagnose software and hardware problems effectively. Analyzes, identifies, and solves customer equipment problems in accordance with established performance standards.
· Responsible for logging service calls in Salesforce and recording related pertinent information.
· Dispatches calls to field engineers when on-site repair activity is required and approved by management.
· Ability to work through calls with above average first call resolutions.
· Work closely with distributors on parts orders, RMAs, and technical assistance.
· Assist customers on the configuration and programming of equipment.
· Assist Production on the configuration and programming of new equipment.
· Technical training on equipment for in-house technicians and distributors.
· Assist with writing and reviewing technical manuals and web updates for new equipment.
· Exceed customer satisfaction objectives as outlined.
· Recommends and executes appropriate solutions in a timely manner.
· Responsible for promptly following up with customers when needed.
· Will be required to cover afterhours support calls as part of a weekly rotation.
· Other duties as assigned by management
.PREREQUISITES
· Minimum of 3 years training or commensurate experience in electronic and PC technologies.
· Strong support knowledge of Windows Active Directory, Networking, Windows Servers and SQL.
· Strong analytical skills.
· Ability to read schematics and technical manuals.
· PC, mechanical and electrical aptitude.
· Excellent written and verbal communication skills.
· Strong customer relation and phone skills.
· Must be self-motivated to work independently without direct supervision.
· Effective planning and organizational skills to efficiently manage time and call load.
· Competency in various software applications including MSOffice.
· Experience with Proprietary software a plus.
· PC applications support experience.
PREFERRED
· Previous help desk experience.
· Prior experience in supporting electronic gaming devices.
· Certification and 2 or more years of commensurate experience in network technologies.
WORKING CONDITIONS
· · Position is exempt.
· Overtime and standby availability is required.
· Office is a non-smoking facility.
Job Requirements
EDUCATION
Associate degree in Computer Technologies or equivalent experience
Employment Type Full-Time
Job Type Customer Service,, Help Desk PC support
Education 2 Year Degree
Experience At least 3 year(s)
Manages Others No
Industry Computer Hardware, Electronics, Computer Software
Job Type: Full-time
Pay: $33,841.00 – $75,000.00 per year
Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Paid time off
Profit sharing
Vision insurance
Work from home

Schedule:

Day shift
Monday to Friday
On call
Weekend availability

Supplemental Pay:

Bonus pay
Signing bonus

Work Location: One location

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