Receptionist Job Vacancy in The Management Trust Reno, NV 89521 – Latest Jobs in Reno, NV 89521
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Company Name : The Management Trust
Location : Reno, NV 89521
Position : Receptionist
Job Description : The Management Trust Position Title: Receptionist Location: Reno, NV at Regency at Caramella Ranch Reporting To: Senior Community Association Manager Status: Non-Exempt, Full-Time Salary: DOE
COMPANY PROFILE:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE OWNER POSITION PURPOSE:
The Receptionist is responsible for providing exceptional customer service and quality administrative support to both internal and external clients, including, but not limited to partnering with the Lifestyle Directors, performing special projects/research, and various coverage (i.e., phone/reception). This role also supports general facilities/maintenance needs in the community, such as event setup and teardown. These tasks require a reasonable amount of ongoing physical work (in addition to standard office administration).
JOB DUTIES AND RESPONSIBILITIES:
Greet visitors quickly, warmly, and provide an ongoing exceptional experience for all guests, homeowners, and fellow employee-owners
Respond to phone inquiries using information/guidance from association manuals, CC&Rs, Rules & Regulations, and other administrative documents/electronic databases for the community
Maintain and enforce clubhouse and community rules, regulations, and standards
Assist in maintaining various activity schedules; this includes making entries and detecting possible facility scheduling conflicts
Assist with graphic design and creation of event notifications (flyers, tickets, etc.)
Distribute current activities schedules at designated locations, both electronically and via hard copy; answer homeowner questions regarding these events
Participate in community meetings and trainings (including from our Corporate office)
Receive, prepare, and maintain various association/ clubhouse documents
Manage communication for basic emergency vendor needs in the absence of the Community Manager (i.e. calling the designated plumber)
Generate various reports, including for our programmed gates, remotes, and other access devices
Perform various administrative support to Lifestyle Director, Manager and Coordinator as needed
Perform various facilities support, such as: event setup and teardown (this may include relocating large numbers of décor and/or folding chairs/tables with carts/dollies and related duties), as well as participating in preplanning, day of, and follow-up needs
Partner with other internal employees and teams for various needs and to ensure the community is operating within company standards
Perform ongoing general safety and status reviews for the facility; immediately bring concerns to Community Manager
Performs a variety of cleaning/maintenance duties as assigned including but not limited to sweeping, mopping, dusting, polishing, trash disposal.
Assist in overseeing the community website to include edits, additions and maintain content accuracy as directed.
Creating and upkeep of spreadsheets pertaining to clubhouse maintenance checklist.
Receive and distribute packages for Parcel Pending Lockers and General Clubhouse supplies.
Setup, direct and/or cleanup for Clubhouse/association events.
Maintain neat appearance of lobby, bar, reception desk and kitchen areas.
Inspects all assigned areas daily and reports all cleaning and maintenance discrepancies to Supervisors.
Ensures all safety precautions are followed while performing work.
Other duties and special projects as assigned
QUALIFICATIONS:
High School Diploma (or equivalent)
Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus
Conflict resolution skills
Multi-tasking skills
Ability to provide high-level customer service with astute attention to detail and organization
Must be a team player
Willing to learn Company process and procedures, and learn/use proprietary software
Adaptable and dependable
Professional and respectful demeanor with all internal and external customers at all times
ESSENTIAL FUNCTIONS:
Use standard office equipment, including: computer, phone, copier/scanner, etc.
Use standard facilities/maintenance equipment, including: carts/dollies, ladders, etc.
Be stationary for periods of time
Relocate up to (30) pounds
SUPERVISES OTHERS? IF SO, LIST:
None
SCHEDULE & TRAVEL:
Closing shift – Sunday through Thursday, 3:00pm – 9:00pm, may include holidays. (Hours may change upon desk coverage needs)
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
TMT reserves the right to modify this job description at any time based on business need.
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