REMOTE Call Center Team Lead Job Vacancy in Back Office Betties Las Vegas, NV – Latest Jobs in Las Vegas, NV

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Company Name : Back Office Betties
Location : Las Vegas, NV
Position : REMOTE Call Center Team Lead

Job Description : Please note, we do not accept applications on this site. You must apply via our website at www.BackOfficeBetties.com/Careers
Who is Back Office Betties? We are a boutique virtual receptionist service for law firms in the United States and Canada. Our clients rely on us to be the first impression and the voice of their law firm. Law firms invest a lot of money in Back Office Betties in order to provide their own callers with a world-class customer service experience, meaning that we must continually be the best at what we do. Our Legal Intake Specialists go above and beyond to provide exceptional customer service through detailed call handling instructions, scheduling appointments, answering FAQ’s, taking messages and transferring calls.
We are currently in search of a Call Center Team Supervisor. The Call Center Team Supervisor reports directly to our Director of Operations and is responsible for the quality and efficiency of their team. Your team’s #1 goal is to first provide Unparalleled Service. Their 2nd goal is to ensure that we doing so in an efficient manner.
The majority of your job responsibilities will fall under leading, managing and holding accountable our call center agents. You should be able to balance being firm with high expectations, yet also being a listening ear and empathetic leader. Your job as a Call Center Team Supervisor is to provide exceptional service to your direct reports while also ensuring they maintain the highest of quality standards. Additional to this you will ensure proper and efficient scheduling of your team. All of our Call Center Team Supervisor should be a shining example of our Core Values.
Our Core Values

Do the right thing, even when it’s hard: Never take a shortcut, because it’s more convenient for you. Take the long road when it’s best for the client, the team, or the company. Act with integrity, especially when no one is looking. Do whatever it takes to turnaround a bad situation.
Figure it out and get it done: Ideas deserve praise, execution is worthy of worship. Exhaust all resources. Identify. Research.
Be a goal digger: Achieve the extraordinary. Bring your A-game. Exceed expectations.
Focus on the good of the whole: It’s not about who is right; it’s about what is right. Community (teamwork + clients) before self. Teamwork makes all of our dreams work.
Own the outcome, no excuses: If you want something, be proactive and go after it. Ask “How do I get there?” instead of complaining about being there. Foster a culture of candor and accountability.
ABC, Always Be Curious: Have a thirst for learning. Practice a growth mindset. Continuously explore new and better ways.

Requirements

You MUST complete our Culture Index Survey. Please go here: https://go.apply.ci/s/18qq5CzNYL
You must reside in AZ, NV, TX or FL. No exceptions.
2+ years of managerial experience in customer service or a call center is required*

*

Quiet home office space (background noise such as pets or children may lead to termination)
Internet speeds of 75+ MBPS (visit Fast.com to check. CenturyLink is a banned ISP due to the unreliability of their network)
A wired Ethernet connection. Wifi is a security risk and can also cause a spotty connection.

BenefitsGet ready, this is the best part….

No work on the weekends. We are only open Monday through Friday.
Work from home – ALWAYS!
Paid training
Internet reimbursement
Health, dental, 401k, vision and life insurance benefits for those who work 30+ hours
Three days of bereavement leave for the loss of a friend or family member
Two days of bereavement leave for the loss of a furry loved one
Paid holidays
18 days of PTO per year
Bonusly: a peer to peer recognition software to cash in points for gift cards and prizes
$100 a year to grow: Cash in $100 a year to grow personally or professional. We’ve got you covered! Past examples include a year of Headspace, Rosetta Stone and even college books.
Biannual Wellness Months: We send you a customized box full of goodies or a Massage Envy gift card. That’s not all! We host an entire month of wellness tips, trainings and a wellness virtual team event.
Virtual Team Gatherings: We gather either monthly or bimonthly for a fun team event. Past examples include a taco cooking class, a virtual costume party with trivia and prizes and a tour of a farm in Australia.
Dream Granting: When it comes time to celebrate you we want to celebrate in a way that will help you achieve your dreams. Past dream grants include a Pink Jeep Tour in Sedona, an entire day at a spa and wine tasting with giraffes.
American Dream Program: Want to purchase a home? We will give any Bettie purchasing a home $1,000 towards their down payment. In fact our 5 year goal is that 80% of our team are home owners.

Job Type: Full-time
Pay: $20.00 – $22.00 per hour
Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Supplemental Pay:

Bonus pay

COVID-19 considerations:We are a 100% virtual company!
Work Location: Multiple Locations

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