Reservations and PBX Agent Job Vacancy in San Manuel Gaming Hospitality Board Nevada Las Vegas, NV – Latest Jobs in Las Vegas, NV

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Company Name : San Manuel Gaming Hospitality Board Nevada
Location : Las Vegas, NV
Position : Reservations and PBX Agent

Job Description : The Reservations and PBX agent is responsible for receiving in bound phone calls and booking future guest reservations and answering phone calls from in-house guests. Agent is responsible for handling guest requests in accordance to brand and service standards.

The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.

Provide superior service to guests.
Assist guests with inquiries regarding room and/or dinner reservations.
Book guest room reservations.
Answer incoming calls and transfer to appropriate line.
Assist guest with wake up calls.
Dispatch the bell desk and engineering using a radio.
Assist the front desk with their calls.
Work in conjunction with the Casino Marketing Team regarding their events and promotions.

The Reservations & PBX Agent performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.
Qualifications:

Experience working on a keyboard and to type 35 wpm
Ability to accurately enter information
Ability to communicate effectively and make caller feel comfortable.
Strong organizational skills.
Ability to multi-task.
Ability to solve routine problems.
Ability to up-sell guests.
Must be able to spend a majority of the day on the phone
Must be at least 21 years of age

Physical Requirements/ Working Conditions – Environment:
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

Primary work environment is in a climate-controlled office setting.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.

SMGHA, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

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