Risk Coordinator Job Vacancy in Capital One – US Las Vegas, NV – Latest Jobs in Las Vegas, NV

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Company Name : Capital One – US
Location : Las Vegas, NV
Position : Risk Coordinator

Job Description : Locations: Sales – NV – Las Vegas, United States of America, Las Vegas, Nevada
Risk Coordinator

Candidates must live within approximately 100 miles driving distance of Zip Codes 89144, 23060, 33634, and 23320 and be comfortable coming in person whenever required with no less than 24 hours notice.
** Candidates based in VA cannot live north of Fredericksburg, VA.***

We are hiring for our collections team to serve as the voice of reason and reassurance to callers. In this role, you will place as well as receive calls concerning Capital One products and services. Your goal is to work with customers to resolve their concerns and deliver solutions to make their lives better, striving for single contact resolution.

Candidates will be responsible for following federal, state and local regulations around privacy and must be able to recognize exposure and minimize risk to the customer and Capital One. Successful candidates will offer a consistent and pleasant customer experience to leave a positive impression of Capital One on each call.

Responsibilities:

Maintain compliance by adhering to all Federal, State and Capital One Regulations.
Maximize results by achieving efficiency and performance goals.
Provide exceptional call quality on every call, building on Capital One’s brand through great customer service.
Use humanity & empathy with our customers and explain their account status in a way that makes sense to them.
Demonstrate strong written and verbal communication skills with both internal and external customers.
Service accounts through active listening, engagement and problem solving through critical thinking, demonstrated by strong customer experience results.
Balance business intent and our customer’s needs to design creative solutions that make our customers lives better and show advocacy for the customer.
Educate each customer on the status of their account and establish appropriate payment arrangements.
Accept feedback and be open minded to change, participating in individual and group developmental sessions.
Achieve proper schedule adherence, demonstrating effective time management.

Work at Home Technology Requirements:

A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied by use cellular data (hot spot)

Cable or fiber connections are preferred
Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred – check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
Sustained ability to maintain latency less than 250 ms in voice calls is required

Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider

A private network is password protected where you have ownership or line of site to every device on the network

Capital One reserves the right to request proof of internet provider, speed and service package from the associate
Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Compensation

$19 per hour

An additional 5% applies to Las Vegas, NV and Wilmington DE

Basic
Qualifications:

High School Diploma, GED or equivalent certification

At least 1 year of customer service experience

Preferred
Qualifications:

At least 2 years of customer service experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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