Service Team Member, Technical Support Team, Level 1-2, Full-Time (remote) Job Vacancy in 24HourTek Nevada – Latest Jobs in Nevada

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Company Name : 24HourTek
Location : Nevada
Position : Service Team Member, Technical Support Team, Level 1-2, Full-Time (remote)

Job Description : JOB DESCRIPTION:
If you LOVE solving IT problems, enjoy interacting with a variety of clients, and enjoy learning about technology, we want you to join our growing team!
You will be working 100% remote.
We are are a managed IT services company currently seeking a Level 1-2 Remote IT Support Technician who can independently troubleshoot and resolve IT issues. At 24hourtek, we believe in a team approach and foster an environment where everyone is willing to jump in and assist one another when needed.
Responsibilities include:

Provide remote technical support to our clients including mac and pc support, cloud services, network, server, and mobile device support
Maintain systems and make modifications to client infrastructure
Evaluate client’s operational efficiency of different IT systems and recommend improvements
Handle phone calls and monitor queue of callers
Handle tickets and monitor queue for new tickets
Track time and notes in ticketing system
Collaborate with team through phone, chat, and video calls

DESIRED SKILLS AND EXPERIENCE:
You must have at least 5+ years of IT experience, possess your bachelor’s degree in IT or a related field, have excellent organizational and time management skills, and be a top notch people person. You must have extensive experience fixing and troubleshooting computers, in Mac and PC environments. You should know how to work efficiently and be able to demonstrate a logical approach to solving problems. You must be disciplined, motivated, punctual, self-direct your time wisely, and be very detail oriented. The ideal candidate will have experience juggling multiple clients. You must also be able to type at least 40 words per minute.
Experience with our operations software:
ConnectwiseRMMNinjaITGlueTSheetsDialpadBrightgauge
Experience the our common technology solutions :
Google WorkspaceMicrosoft Office 365Microsoft Azure ADMicrosoft Enterprise Mobility and SecurityMeraki Firewall, Switches, and Access PointsMeraki Mobile Device ManagementCisco Managed SwitchesSonicwall FirewallsWindows Worksation OSWindows Server OSMac OSDatto BackupCrashplanWebrootSophosLastpassZoom
ABOUT THIS COMPANY:
24hourtek, Inc is a managed IT services Company based in San Francisco that provides high end IT support and service for businesses in around the bay area. We are a cohesive team that likes working with technology and with each other. We work in a casual environment and avoid drama, but above all we make sure we take care of our clients. We are focused on a healthy work life balance, so nobody here is allowed to work crazy hours.
Mission: To build meaningful relationships with employees, clients, and vendors so that we can increase efficiency, productivity and use modern technology to future proof businesses.
Vision: Implement flawless technology. Resolve problems faster. Build lifelong connections.
Values: Respect | Responsive | Enthusiasm | Accountability |Growth Mindset |Efficiency
COMPENSATION:
We offer a comprehensive benefits package including group medical insurance, 401K plan, paid vacation, holidays, and personal & sick leave. The company will also reimburse for technical certifications. Potential for discretionary bonuses.
HOW TO APPLY:
Send us your resume and a cover letter. Be sure to describe any specific accomplishments you are proud of in the cover letter, we enjoy being impressed.
Applications submitted without a cover letter will not be considered.
Job Type: Full-time
Pay: $25.00 – $30.00 per hour
Benefits:

401(k)
401(k) matching
Health insurance
Paid time off
Parental leave

Schedule:

8 hour shift
Monday to Friday

COVID-19 considerations:This is a remote position so COVID-19 precautions are not applicable.
Application Question(s):

Are you able to include a cover letter (Required to be considered for this job)?
Are you able to work 9am-6pm Pacific Standard Time (Required to be considered for this job)?
Please share your LinkedIn profile here

Education:

Bachelor’s (Preferred)

Experience:

Technical Support: 5 years (Preferred)

Work Location: Multiple Locations

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