Administrator – VoIP(EN02VI) Job Vacancy in Microland Pune, Maharashtra – Latest Jobs in Pune, Maharashtra
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Company Name : Microland
Location : Pune, Maharashtra
Position :
Job Description : Additional details
Level
P2
Requirement location
India – Pune
Number of Position
1
Employment type
ML
Cluster/Group
Microland Delivery
Business Unit
RUN – DEDICATED DELIVERY UNIT
Department
DPD-NW-Architect
Job Description
Roles & Responsibilities
Hardware & Networking
a. Decode the error / even / alarm status
b. Identify the failed unit / device
c. Communicate with next level & provide hands and feet support in resolution
PBX/IPT
a. Create simple scripts (such as changes in vectors)
b. Troubleshoot MACD failures & create SOPs
c. Carry out integration under guidance
d. Decipher logs at protocol level
e. Create KB articles
Network Management Tools
a. Real time call routing, call queue monitoring and custom report generation in a Call Centre environment.
b. Network (LAN and WAN) log monitoring, analyzing and reporting
c. Patch management
Voice/ Call Recording Solution
a. Manage Performance monitoring tools like Nice Perform
b. Utilize Call recording solution like NICE / Variant.
c. Work on Call Detail Report (CDR) – Escape / Tele soft / Phone control
Backup & Recovery
a. Troubleshoot if the backup / restore of application database fails under supervision
b. Create schedule for backup
c. Deployment of Disaster Recovery solutions.
Technical Skills
a. Hardware, Network Components, Devices (F)
b. PBX (F)
c. Network Infrastructure and Tools (F)
d. Voice /Call Recording Solution (F)
e. Storage and Backup Administration (A)
Behavioral Skills
a. Email Communication, Presentation, Public Speaking (F)
b. Strategic Thinking, Transactions Processing, Planning (A)
c. Analytical Thinking, Scientific Temperament (A)
d. Interpersonal Skills (F), Nurturing Relationships (A)
e. Customer Service Orientation, Business Appreciation (F)
Proficiency Legend: (A) – Aware; (F) – Familiar; (P) – Proficient; (E) – Expert.
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