Customer Moves Specialist (Logan, UT) Job Vacancy in Vivint Smart Home Logan, UT 84341 – Latest Jobs in Logan, UT 84341

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Company Name : Vivint Smart Home
Location : Logan, UT 84341
Position : Customer Moves Specialist (Logan, UT)

Job Description : Job Description

Who We Are:

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.

Customer Moves Specialist

Moving is hard. Remembering to move your Vivint Smart Home System in the chaos can be even harder. As a Customer Moves Specialist, you are responsible for helping each customer build their ‘dream package’ and protect their homes. It will be your job to understand what the customer needs and guide them down the path that benefits them and the business the most while making it affordable and realistic for each and every customer. In addition to protecting families and homes, you will be responsible for helping customers save money in other areas. These revenue-generating initiatives are at the core of helping us retain our customers and will benefit the customer in a variety of ways. All in all, we expect our Moves specialists to help in creating a seamless process that is Hassle-Free for each and every customer.

Training: Paid, Mandatory Training

Starting Rate: $15.00/hr

We want you to grow with us! Potential to make up to $17/hr within your first year.

Unlimited Commissions: Specialists average between $200-$400 in commissions each month with no limit on earning.

*Potential promotions and estimated compensation are dependent on performance and are not guaranteed*

Essential Function/Responsibilities:

Answer inbound calls from Vivint Smart Home customers & employees
Assist customers who are looking to move, or who want to transfer their system to another individual.
Understand our home automation/alarm system well enough to effectively help customers resolve concerns and extend services.

Correct errors, and make necessary adjustments to customer contract obligations.
Be an advocate for our customers, creating peace of mind
Provide personalized solutions
Accurately document and update records in required systems
Generate customer interest by outlining the value in the services & products we offer

Build customer loyalty through exceptional customer service
As you help customers move their Vivint system, you will have a high level of focus on sales and generating revenue while balancing an amazing customer experience.

What Will Make You Successful

Creating a Hassle-Free Moves Process for each customer
Upselling and Upgrading Customers to best equipment in the industry.

Creating Value by offering revenue-generating initiatives that keep customers.
Computer Savvy (Ex. 35+ WPM, ability to navigate different/new software).
Reliability. Showing up for your customers every day.
Conflict Management skills and composure.
Thinking Critically and collaborating when you need help

Minimum Requirements:

Be able to commute to our Logan office.
Must be at least 18 years of age
Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

Why You’ll Love Working Here:

FREE Daily on-site catered lunch/snack/drinks
Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more
Part-time and Full-time options
Flexible scheduling – must be able to commit to your schedule for the first 90 days
Mental health resources, including free, professional, and confidential counseling services available 24/7.
Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
Employee pricing on Vivint products
Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
Career development and leadership opportunities
Discounts with various national companies and vendors
Casual dress code

Company Benefits:

10 Paid Holidays
Paid/Unpaid time off
Medical/dental/vision/life coverage
401(k) Plan + Employer Match
Paid Maternity, Paternity, & Adoption Leave
Career Development and Leadership opportunities

Vivint Values:

Honesty and Integrity Come First – Do the right thing
Customer Obsession is Our Advantage – A relentless passion to serve the customer
Innovation is Essential – Today’s innovation is tomorrow’s lifeblood

We Win Together – Individuals win games; teams win championships
Exceptional is Expected – Talk is cheap; create value, not just motion

FIND OUT MORE ABOUT WHAT IT’S LIKE TO WORK HERE:

https://www.vivint.com/company/careers/culture

Vivint Smart Home is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on-site.

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