Entry IT Help Desk Technician Job Vacancy in Rock Mountain Technology Services Utah – Latest Jobs in Utah

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Company Name : Rock Mountain Technology Services
Location : Utah
Position : Entry IT Help Desk Technician

Job Description : Job details Entry IT Help Desk Technician
Salary
$30,000 – $36,000 a year (quickly move to level 1 tech position for $36,000 – $50,000 a year)
Job Type
Full-time
Qualifications

US work authorization (Required)
High school or equivalent (Preferred)
Windows: 1 year (Preferred)
Help desk or Customer Service: 1 year (Preferred)
Personal Time Management and accountability
Personal Planning and organizational skills

Full Job Description
CUSTOMER SERVICE

Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket
Delight our clients with a friendly, quick and helpful experience
Provide the Client with basic remote troubleshooting or on-site support

USE OF OUR TICKETING SYSTEM

Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
Managing and recording all work though our Ticketing/Time Tracking System
Make sure that Client Documentation is well maintained
Make sure that tickets are updated regularly

PROJECT WORK

From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Entry IT Help Desk Technician may be required to help with project delivery

COMMUNICATION, REPORTING & RISK

Escalate tickets that require Senior Helpdesk Engineer support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Submit Timesheets & Expense reports as indicated by our SOPs
Identify, Communicate and Mitigate potential risks to the Service Manager/COO

TEAM WORK

Follow the schedule provided by the Service Manager/COO
Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
Follow all our security procedures and keeping a vigilant eye for Security Issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the Service Manager/COO

Benefits:

401K retirement
Travel expenses
Paid time off
Flexible Schedule
Bonuses/Profit Sharing

Schedule:

Flexible
On call

Education:

High school or equivalent (Preferred)

Experience:

Windows: 1 year (Preferred)
Help desk or Customer Service: 1 year (Preferred)

Work Location:

Multiple locations

Work Remotely:

Some

Job Type: Full-time
Pay: $30,000.00 – $50,000.00 per year
Benefits:

401(k)
401(k) matching
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Paid time off
Retirement plan

Schedule:

8 hour shift
Monday to Friday
Weekend availability

Supplemental Pay:

Bonus pay

COVID-19 considerations:No
Education:

High school or equivalent (Preferred)

Experience:

Customer Service or Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)

Work Location: Multiple Locations

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