Exp Cust Exp Professional Job Vacancy in Honeywell Pune, Maharashtra – Latest Jobs in Pune, Maharashtra

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Full Details :
Company Name : Honeywell
Location : Pune, Maharashtra
Position :

Job Description : Join a team recognized for leadership, innovation and diversity
Service Contract Support Specialist

Job Title:
Service Contract Support Specialist
Organisation & Function: PMT / HPS / LSS

THE POSITION

Job purpose
The Service Contract Support Specialist owns the daily Contract Renewal Operations for the effective renewals of the LSS Service Contracts.

Objectives are:

Lead the LSS Contract renewal process to ensure on time renewals, which directly drives in reduction of hold file and optimizing the cash flow position for service contracts.Drives effective on-time renewal of the LSS Service Contracts, through securing full compliance towards defined global renewal process.

Primary responsibilities:

Shows pro-active attitude in securing required inputs towards the renewal cycle are delivered on-time from all involved stakeholders. Escalates towards the Service Contract Support Specialist Pole Lead in case renewal process is stalled and is waiting on input from stakeholders.Establish and maintain long-term trust relationship for assigned accounts with all internal stakeholders of the contract renewal process, particular (but not limited to) the LSS Service Operation Leader and the CSS Contract Admin, to effectively execute the renewal cycle.Prepares the initial scope of the active service contract planned review with the Service Operation Leaders. This includes update with initial scope of contract booking package and related price builders.Translates updates on scope feedback from Service Operation Leaders into final scope, and updates final scope in contract booking package and related price builders.Executes estimation for contract renewal, including 3rd party content of service contract (other LOB content or external Honeywell content).Reviews generated pricing with Service Operation Leader.Drives formal internal financial approval process of pricing. In case eGAP is required, initiates and plans eGAP cycle. In case eGAP is not required secures written approval of pricing is covered within the organization.Prepares proposal document(s) (generated from template) and hands over proposal documents towards the Service Operation Leader for negotiation phase with customer.Drives required updates of the proposal documents in case updates are required.After reception of PO, prepares the contract renewal handover package and assigns a formal booking request of the service contract towards the CSS Contract Admin.Drives required updates of the contract renewal handover package in case updates are required.Detects and Indicates possible improvement areas within the defined renewal process.

Geographic Scope & Travel Requirements
100% from Honeywell office, no work from home (unless special approval).

Key Performance Measures
Hold File performanceContracts not renewed on-timeQuality of delivered output, in detail:Compliance to defined process (and tools).Quality of created Contract Booking Package (PSC).Quality of created Price Builder Files.Quality and completeness of handover package for booking towards the CSS Contract Admin organization.

Work Experience Required

5 years of industry experience with process controls.2 years minimal of experience in Honeywell LSS organization.Excellent working knowledge of Word, Excel, PowerPoint, and Outlook.

Technical Skills & Specific Knowledge Required
Strong Math skillsBasic knowledge of pricing of a service contract.
Behavioural Competencies Required
Bachelor’s Degree Engineering
Additional Information
JOB ID: HRD155590
Category: Customer Experience
Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
Nonexempt

This post is listed Under  Pune jobs

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