IT Professional Job Vacancy in amdocs Pune, Maharashtra – Latest Jobs in Pune, Maharashtra

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Full Details :
Company Name : amdocs
Location : Pune, Maharashtra
Position :

Job Description : Job ID: 144450
Required Travel :Minimal
Managerial – No
Location: :India- Pune (Amdocs Site)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 28,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

In one sentence

Responsible for crafting, handling, implementing, maintaining, and supporting computer communication networks within or between organizations to ensure secure network, maximum performance, and availability to users.

What will your job look like?
Provide support to Amdocs internal users for IT related support
Knowledge to support various Desktop and Laptop models available in Amdocs
Image Amdocs Laptops and desktops with the Amdocs image
Should use the internal CRM application to log new cases & update progress on existing cases in a timely manner
Knowledge to support windows related issues escalated by Remote Support
Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines
Resolve and respond to user questions received via ServiceNow, email or other collaboration methods meeting defined OLA and SLA
Use technical knowledge bases(internal & external) to resolve technical issues & collaborate on issues with relevant teams as required
Support meeting/conference room IT infrastructure
Vendor management – Deal with various desktop/laptop vendor to support existing requirements and plan for future requirements.
Initiate procurement requirements for new PC/Laptop devices to support existing and growth requirements
Need to be on call after office hours and during weekends for any major disruptions in IT Service
Document new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required
Collaborate effectively and closely with end users, IT stakeholders
All you need is…
Required Skills/Domain Knowledge
Must have minimum 2 years of technical support experienceExcellent communication skillsKnowledge to remote support tools like Windows Messenger, RDP, Net Meeting, SCCMExcellent knowledge of PC & laptop hardwareExpert knowledge of Windows7 and Windows 10 operating system. Mac OS will be additional benefit.Intermediate knowledge of Windows Exchange messaging systemIntermediate knowledge of backup systems like OneDrive, Druva.Intermediate knowledge of O365.
Preferred Skills/ Domain Knowledge
Windows System Administration. (Windows 7, Windows 10)PC/Laptop supportHardware knowledge of laptop, Desktop, printerGood knowledge of MS suite of products like MS 365Excel knowledge for reporting.
Required Behavioral Competencies
Ability to work in a team & communicate with team members for either guidance at work or for sharing own expertiseGood collaboration skills to achieve the stated objectivesExcellent English communication skillsPatient with customersHave an ownership mentality to resolve issues on own or with the help of othersBe a self-starter and the work minimal remote assistanceCome up with ideas, solutions to implement new services to enhance customer satisfaction

Why you will love this job:
You are proficient at managing networks. We have vast networks as a large technology company that specializes in telecom industry.
You will be a key member of a global, dynamic, inclusive and highly collaborative team with various possibilities for personal and professional development
You will have the opportunity to work in a multinational environment for the global market leader in its field
We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

This post is listed Under  Pune jobs

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