Member Experience Coordinator Job Vacancy in Utah University Center Club Salt Lake City, UT – Latest Jobs in Salt Lake City, UT

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Utah University Center Club
Location : Salt Lake City, UT
Position : Member Experience Coordinator

Job Description : Member Experience Coordinator
Sums up your new Role:
The Member Experience Coordinator will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit. What we prioritize as Warm Welcome, Magic Moments, and Fond Farewells.
Communications – Communicate ClubLife through all channels, and take care of members needs as it relates to reservations, inquiries, preferences, etc.
Programming – Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences
Member Engagement – Relationship and report building with members and guests. Responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events etc.
New Member Onboarding – Key focus on name recognition and connection with Welcoming New Members to the Club
Day to Day:
Event registration confirmations
Set up for Member check-in i.e.
Name Badges
Welcome Signs
Event set up of decor or warm welcomes
Thank you cards to speakers
Photos of event
New Member welcome calls | warm welcome | invitation to New Member Facebook group
Social Media
Responding to posts
Creating copy
Verifying event calendar accurate on Facebook page
Members First updates to events and registration
Update in Club marketing i.e., Posters, table tents, enplug etc
Support ARMI calls or data entry in Tableau
Support in completion of New Member data entry and follow-up
Running Member Birthday/Anniversary list for engagement
Support in processing Resignations and follow up
Define Magic Moments and execute within the Club
Write personalized postcards to invite members to events
Work with department heads to identify, complete, and implement one unified annual Club calendar of Member events
Function as the Club representative on various Member committees
All the other stuff we do:
Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal
Conduct ourselves professionally and respectfully
Work safely
Attend daily line-up and participate as requested
Take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to Club standards
We are open, flexible, and adaptable to take care of our Members and Guest changing needs
Understand service recovery procedures for Member/Guests
Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible
We are ready to assume different responsibilities as needed and requested as an essential part of our jobs
About you:
Minimum of one year experience in hospitality business or a similar role
Service-oriented mindset making every guest feel valued
Strong communication skills verbal, written, phone, text, and social media communications
Work well under pressure, coordinating multiple tasks at any given time
Strong organizational skills and attention to detail
Positive phone demeanor
Advanced working with Microsoft Office Suite, including Word, Outlook, and Excel
Positive attitude and be willing to work as part of a team

This post is listed Under Jobs in General Category

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company