Support Team Lead Job Vacancy in Carta Salt Lake City, UT – Latest Jobs in Salt Lake City, UT

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Company Name : Carta
Location : Salt Lake City, UT
Position : Support Team Lead

Job Description : The Company You’ll Join

At Carta we create owners and make private markets liquid.

We live in a world where some people live on the equity stack and enjoy exponential wealth growth and preferential tax treatment; others live on the debt stack and may work their entire lives for a company and retire only with the cash they’ve managed to save from their paychecks. Our contribution to solving the wealth inequality problem is moving people from the debt stack (payroll) to the equity stack. By making it as easy to issue equity to employees as it is to put them on payroll, we can create more owners.

At Carta, we are helpful, transparent, fair, and kind. We are relentless executors, unconventional thinkers, and masters of our craft.

Learn more about our Series G fundraising round here.
The Team You’ll Work With:

We are looking for multiple levels of managers to help us build out new teams of implementations/onboarding specialists, and customer support representatives. These leaders will play a critical role in building teams to ensure that every customer – new and returning – feels that they’ve been provided the highest quality support possible.

The Problems You’ll Solve:

Review team, product and individual performance metrics to provide recommendations to senior leadership, cross functional partners, and team members for areas of improvement
Lead the implementation and execution of various strategic initiatives including but not limited to new processes, systems and tools across the department
Contribute to product problem solving and help identify top problems that our customers experience
Provide impeccable customer service to fill product gaps and provide feedback to the product and go to market teams on how to improve the product and messaging
Determine and build upon the ideal service model and processes for our customers
Provide world class service to all our customers
Hire and scale a team of individual contributors and leaders that inspire loyalty and references by our customers
Work with internal teams to improve the customer experience and efficiency by investing in processes, tools, and training
Build effective relationships with cross-functional partners and stakeholders
Collaborate with finance and strategy to make recommendations on capacity planning, resource requests and strategic areas of investment
Provide recommendations to leadership, product and sales for how to to improve existing products and expand product features to ensure every customer is having a magical customer experience
Work with subject matter experts to enhance their knowledge to ensure Carta is the dominant thought leader
Determine service model for new customer types and products

About You:

Experience hiring and scaling teams across multiple pillars while managing individual contributors with various levels of experience
You focus on what could go right
You are proactive and take ownership in all you do
You are organized and extremely responsive in following up with requests made of you from both internal stakeholders and customers
You are extremely effective with setting expectations and driving projects to completion
You can independently identify problems, perform root cause analysis and execute on action plans
You continually improve Processes, Playbooks & Tools and ensure team adoption
You guide daily team execution of operational responsibilities and empower your teams to continually improve and mobilize to execute on their strategic initiatives
You will develop a high-functioning and successful team who embody Carta’s OPITs and meet performance goals
You will manage your teams to budgetary constraints
You will have full HR reporting responsibility for all your team members, which includes hiring, training, doing regular 1:1s, understanding their career goals, and being an advocate for those goals within the Corporations Delivery Org
We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at recruiting@carta.com. As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Check out our careers page to get to know us better as you think about your next step at Carta.

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