Technical Systems Support Job Vacancy in TEKsystems Salt Lake City, UT 84101 – Latest Jobs in Salt Lake City, UT 84101

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Company Name : TEKsystems
Location : Salt Lake City, UT 84101
Position : Technical Systems Support

Job Description : Equivalent Experience

Description:
Job Description:
seeking a Technical Systems Support Engineer to join our outstanding Technical Systems Support team, providing world class support to our growing list of enterprise customers. As our ideal candidate, you must be an energetic self-starter with a desire to learn new things quickly and a proven track record. You must have an enterprise software experience, with a focus on previously supporting security software, identity management and/or directory technologies (preferred).
Responsibilities

Provide post-sales phone and email support to Server Suite customers
Serve as technical expert for all Server Suite products
Work closely with Escalation Engineers to help replicate problems
Perform Technical Account Management (TAM) duties for Premium customers as needed
Resolve customer escalations and drive process/policy improvements through root cause analysis.
Build strong relationships with partner teams: engineering, technical operations, product management, and quality assurance.
Work closely with Sales Engineers & Consultants to ensure successful customer software deployments

Experience and Skills:
Minimum 2 year of experience supporting enterprise software products
BS degree or equivalent (BS degree in Computer Science / Computer Engineering is a plus)
Hands-on experience in at least one of the most common UNIX platforms (Linux, Solaris, AIX, HPUX) and Windows Server platforms
Strong knowledge of Microsoft Active Directory, Kerberos, LDAP and directory technologies
Familiarity with CRM tools specifically Salesforce.com
Personal Attributes
Quick learner with desire to learn new tools and techniques
Excellent analytical, troubleshooting and interpersonal skills
Track record in providing outstanding and unparalleled customer service
Strong communications skills (verbal and written) and outstanding interpersonal skills
Be proactive with a positive attitude
Demonstrate a strong work ethic with a willingness to do what it takes to get the job done
Skills:
Active directory, Information security, Iam, linux, Windows, Access, Identity access management, PAM
Top Skills Details:
Active directory,Information security,Iam,linux,Windows
Additional Skills & Qualifications:
Must be a great communicator and work well with systems admins in a support environment. Someone who is enthusiastic and passionate about IT and can show that through a support call.
( product support)* Qualifying questions
Could you have candidates provide responses to these?

Describe your experience supporting or administering Unix or Linux platforms.
Describe your experience with Active Directory; forests, domains, trusts, and implementing group policies.
Describe your experience with cloud based application / product support.

Experience Level:
Intermediate Level

About TEKsystems:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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