Account Management Associate Job Vacancy in Heliolytics Toronto, ON – Latest Jobs in Toronto, ON

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Company Name : Heliolytics
Location : Toronto, ON
Position : Account Management Associate

Job Description : Over the last two years, we’ve seen a massive increase in global demand for our services. At Heliolytics, we’re building a suite of industry-leading tools and services to enable our clients, which include some of the largest solar energy producers in the world, to maximize their energy output each year (Learn More). Our ability to provide superior client service is foundational to our mission. To meet our growth objectives, we’re looking for an Account Management Associate to join our Business Development team.As a member of our team, you will frequently serve as the face of the company to our clients, acting as a friendly and supportive touchpoint. Your highly organized nature and proactive communication skills will be a cornerstone to building trusted client relationships and representing our brand.Our Mission: Improve Renewable Energy Performance As a climate-friendly and cost-effective energy solution, solar has the potential to drastically reduce our global CO2 emissions, helping to meet the world’s climate obligations for a clean energy transition. However, getting sites up and running is only the beginning. Once solar projects are built, many factors can interfere with performance. What we know from a recent industry report is that solar projects are underperforming by up to 6.3% on average. This number may seem inconsequential, but if these facilities continually perform shy of targets, this could interfere with private investment causing a ripple effect. Aligning financial risk and reward with low-carbon energy investments is critical for shifting the economy in the direction of reduced emissions. Without substantial private sector investment in clean energy, it will be more difficult, more costly, and more time-consuming to address climate change on a global scale.At Heliolytics, we’re working with our client partners to close that performance gap in order to enable a sustainable transition to clean energy and secure the future of our industry. We’re building a suite of industry-leading tools and services to enable our clients, which include some of the largest solar energy producers in the world, to maximize their energy output each year. Every marginal increase in efficiency is a huge win for our team, our client partners, and the environment. To date, our optimizations have resulted in increased energy production equivalent to 130,500 car-years of CO2 reductions.As an Account Management Associate, You Will:Build and nurture client relationships as the lead point of contact for your assigned accounts.Act as customer advocate by liaising with internal departments to facilitate service delivery according to clients’ needs and internal capabilities.Create and tailor client documents, including quotations, contracts or sales materials.Support project managers with the coordination of consulting and advanced analysis services.Help update and maintain our internal operational and CRM databases.Collect and document client feedback.Own and contribute to initiatives that support team and company goals (ex: sales enablement initiatives).You’ll Have The Opportunity To:Gain a bird’s-eye view of the solar industry. You’ll learn firsthand about new and interesting trends, innovations, and challenges in the rapidly growing and dynamic field of solar PV.Obtain cross-team experience. This role coordinates with lots of different functions across the company, including marketing, sales, operations, finance, and product. You’ll also have the opportunity to collaborate on cross-team initiatives.Grow your career. There are various career paths to explore, such as in sales, marketing, sales operations & enablement, product management, professional services, or other directions as we grow!Work in a collaborative, supportive team environment. We create our goals as a team each year and work together to achieve them.Qualities We Look For :Clear communicator: communicates effectively with clients and internal departments to ensure client satisfaction and stakeholder alignment.Customer focus: a client advocate who ensures that client pain points, needs, and feedback are understood, addressed, and shared with internal stakeholders.Proactive problem-solver: identifies risks to client satisfaction before they escalate and collaborates with internal departments to resolve them.Prioritization skills: balances daily account management responsibilities with varying levels of urgency and priority, along with long-term initiatives.Attention to detail: prepares client documents, updates internal databases, and records client information with care and precision.What You Bring:1+ year(s) of work experience, preferably in a professional client-facing settingAdditional language skills (in particular: Spanish, French, Italian, Portuguese, or German)High degree of comfort communicating in-person, by phone, by email, and other channelsSuperb attention to detail and impressive organizational skillsExcellent verbal and written communication skillsProficiency with Excel and/or Google SheetsBonus Points:Experience using customer relationship management (CRM) software’s, such as HubSpotWhy You Might *NOT* Be Excited About This Role:You’re looking for a commission-based business development role. While you are eligible for a performance bonus in this position, the focus of this role is customer success and account retention.You’re looking to join a SaaS based company. While we are a sales team that employs SaaS elements, we do not operate on a typical tech sales structure. We provide B2B advising services that rely heavily on our custom-built digital tools.Working @ Heliolytics: Heliolytics is a mosaic of talented people with different interests and goals united by our mission to build a sustainable transition to clean energy. As a remote-first organization, we work hard to optimize all of our systems and processes to operate remotely whenever possible, however, we do like to meet in person on occasion. You can learn more about our remote-first plan here.We value employee life outside of work and provide many ways to accommodate and support our staff in achieving their goals. You’ll find a few ways we enact this below:Remote-First EnvironmentExtended Health BenefitsHealth Spending AccountPaid Vacation PolicyTeam SocialsEducation BudgetExperience comes in many forms, many skills are transferable, and passion goes a long way. If the job description gets you pumped but your background isn’t exactly what we’ve described above, or if you strongly believe you bring qualifications beyond what we’ve outlined that would help you excel in this position, please consider applying.Heliolytics is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs.Job Type: Full-timeSalary: From $50,000.00 per yearSchedule:8 hour shift

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