AGM – Telecalling Job Vacancy in Vodafone Idea New Delhi, Delhi – Latest Jobs in New Delhi, Delhi

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Full Details :
Company Name : Vodafone Idea
Location : New Delhi, Delhi
Position :

Job Description : Job Req ID: 22427
Location:
New Delhi, IN
Function: Other
About:
Role
Telecalling Manager

Job Level/ Designation
M2

Function / Department
CS

Location
Delhi

Job Purpose
Overall responsibility of managing collection through outbound call center

Key Result Areas/Accountabilities
Collections
Managing collection through outbound call center
Churn management
Reduction of field allocation
Ensue meeting collection target

Core Competencies, Knowledge, Experience
Collections – Mobiltiy Collection Retail, Forward Flow, Cost of Active collection – Thru Outbound Call Center
Customer Churn management – Invol Churn, TNPS?NPS, MNP Canc
Postpaid Experience – Reduction of Field Allocation, Digital Payment Penetration
Ensure Active Collections Targets are achieved.

Must have technical / professional qualifications
Graduate /MBA
4-6 years on role experience

This post is listed Under  Delhi jobs

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