Application Support Manager Job Vacancy in fgf brands Greater Toronto Area, ON – Latest Jobs in Greater Toronto Area, ON
Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : fgf brands
Location : Greater Toronto Area, ON
Position : Application Support Manager
Job Description : Job Description:
We’re a naan traditional company…
What is the recipe for a great career at FGF?
Working at FGF Brands, there is never a dull moment! As a successful company that is continually growing there is always challenging yet rewarding work to be a part of. We have an entrepreneurial spirit which encourages all our team members to use their own creativity and out of the box thinking to come up with solutions and new ideas.
Let’s be frank. FGF is not for everybody. Our culture is unique. We dive headfirst into the unknown. If you’re fun-loving, talented and fearless, we’re for you.
What FGF Offers:
Disruptive and a naan-traditional mindset
An inclusive and dynamic culture
Accelerated career progression
Commitment to learning and development
Opportunity to be impactful
Competitive compensation
Summary
Reporting to the IT Support Director, the Team Lead – Application Support will be managing the application support team. The person will be the first point of contact for the end users for all technical issues and service requests and will focus on the providing support for all applications.
Primary Responsibilities
Responsible for managing Application Support Team, onsite and remote.
Ability to work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others.
Responsible for managing the training and development of all Tiers of application support team members.
Lead and drive key initiatives that align with end state goals by working cross-functionally with internal and external team.
Responsible for timely follow-up on assigned support cases to ensure Service Level Agreements are met and customer satisfaction is consistently high.
Maintains excellent communication with all FGF team members on all tasks and projects.
Successfully manage and resolve escalated customer support issues individually and through collaboration with team members.
Serve as a technical escalation and mentor to of all Tiers of support team members.
Prepare, develop and conduct performance evaluations, make employment decisions, set up performance goals and targets for assigned team.
Build out a system of accurate and updated documentation for all support processes, procedures, and best practices.
Provides emergency on-call support.
Performs other duties as assigned.
Available to work evenings/weekends
Must have a valid driver’s license
Required Experience
Degree or diploma from a recognized technical school or university in a related field
Minimum 3-4 years of experience in a similar role
Advanced knowledge of Office365, and Microsoft Azure.
Windows scripting skills. VB Scripting and PowerShell would be an asset
In-depth experience with Active Directory and exposure/knowledge of MS Azure
Strong sense of ownership and ability to follow tasks through to completion
Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders
Willingness to learn new technologies and maintain industry knowledge
Customer focused and goal orientated with keen attention to detail.
FGF DNA:
We are foodies and our passion is baked in…
Customer and Product Centricity -You are always keeping our products front and center.
Flexibility, Agility, Adaptability- You embrace speed, change and uncertainty.
Teamwork and Collaboration -You are a relationship builder.
Passion for Excellence -You look for innovative solutions and challenges the status quo.
Drives Execution -You are a risk taker!
www.fgfbrands.com/careers
Follow us on LinkedIn Follow us on Glassdoor Follow us on Instagram
Disclaimer: The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added, or this description may be amended at any time.
GENHO
IND1
This post is listed Under Jobs in General Category
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company