Assistant Front Office Manager – Housing available & more! Job Vacancy in The Sebastian – Vail Vail, CO – Latest Jobs in Vail, CO

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Company Name :
The Sebastian – Vail
Location : Vail, CO
Position : Assistant Front Office Manager – Housing available & more!

Job Description : Why you should apply for this job:

Are you seeking careers opportunities with a small team of dedicated hospitality professionals?
Do you want to work with fun individuals who value you and your contributions?
Are you looking for connection with people who really do care about you?
Get paid well, even better than our competitors?

The Sebastian is the answer to all of these questions!
Please submit an introduction to yourself and why you are the person who we want to join our team. We value personalization, including in your application.
Here is a summary of the job:
Responsible for supervising and coordinating activities and staffing of the Front Office and PBX to ensure proper completion of all required tasks in a courteous and friendly atmosphere; assists guests and owners to maintain and exceed The Sebastian Vail standards and driving financial performance. A few key duties (the full Job Description is posted online):

Plans, organizes, schedules, reviews and evaluates the work of assigned staff.
Develops and directs the implementation of goals, objectives, policies, procedures and work standards for the department; prepares and manages assigned budget.
Oversees the selection, training, professional development and discipline of staff.
Develops, implements and oversees the execution of service standards.
Identifies guest needs and provides information regarding policies, services and amenities.
Facilitates problem resolution to presented guest challenges.
Drives guest engagement and problem resolution.
Ensures all assigned department operations are operating in an efficient and effective manner.
Utilizes suggestive selling skills and company sales guidelines to maximize revenue and occupancy levels. Creates measurable up sale goals for front desk agents
Maintains knowledge of room details as well as rates, packages, discounts and group package plans in order to process reservation requests or cancellations if needed.
Maintains awareness of group reservations and activities on and off site.
Performs all Front Office, PBX, Concierge and Bell duties as required

QUALIFICATIONS:
Education and Experience:
Bachelor’s degree in hotel management or a related field; AND four (4) years of hotel operations experience; OR an equivalent combination of education, training and experience.
Required Knowledge and Skills
Knowledge of:

Principles and practices of employee supervision, including selection, work planning, organization, performance review and evaluation, and employee training and discipline.
Vail & Beaver Creek Ski Mountains and the Vail Valley.
Principles, practices and techniques of the hospitality industry.
Computer software applications in work processing, spreadsheets and hotel information systems (SMS).
Policies and procedures of the department and company.
Inventory and record keeping principles and practices.
Customer service principles and practices.
Correct business English, including spelling, grammar and punctuation.
Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

Skill in:

Planning, organizing, supervising, reviewing and evaluating the work of staff.
Training others in policies and procedures related to the work.
Performing budgeting and accounting functions for assigned operations.
Efficiently and effectively performing front office operations management duties.
Focusing on quests and provision of quality customer service.
Making accurate arithmetic calculations.
Reading, understanding and following reservation policies and procedures.
Producing standard written communication and reports.
Maintaining appropriate inventory of supplies and materials.
Organizing own work, setting priorities and meeting critical deadlines.
Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.

If you are interested, qualified, having knowledge, skills, and experience for this Assistant Manager position, please apply. Otherwise, please see our other open positions and join our talent community for future consideration. https://www.thesebastianvail.com/about-us/careers
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

10 hour shift
Day shift
Holidays
Night shift
On call
Weekend availability

Supplemental Pay:

Bonus pay
Commission pay

Ability to commute/relocate:

Vail, CO: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
Hotel experience: 1 year (Preferred)

Work Location: One location

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