Assistant Manager, Box Office & Call Centre – Toronto Blue Jays Job Vacancy in Rogers Communications Toronto, ON – Latest Jobs in Toronto, ON

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Company Name : Rogers Communications
Location : Toronto, ON
Position : Assistant Manager, Box Office & Call Centre – Toronto Blue Jays

Job Description : Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.
At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!
Are you up for the challenge and the fun? If so, consider the following opportunity!
NATURE & SCOPE
Reporting to the Manager of Ticket Operations, the Assistant Manager of Box Office & Call Centre is responsible for managing inbound telephone sales and mobile delivery support for Toronto Blue Jays single game tickets. This co-manager role will primarily oversee a team of part-time call centre agents while providing assistance with the operation and management of the Toronto Blue Jays and Rogers Centre Box Office.
KEY ACCOUNTABILITIES
Support the overall operation, accountability and management of the Ticketing Call Centre which handles inbound calls for Toronto Blue Jays and Dunedin Spring Training single game ticket sales and provides related mobile ticket support
Assist in the recruiting, development and training for Call Centre, Ticket Operations and Mobile Support part-time teams
Practice, uphold and train staff on department policies and the application of WE CARE service principles in all interactions
Maintain Call Centre and Box Office departments’ use of Salesforce CRM, including tracking, analyzing and reporting on data captured
Leverage data and reports generated from internal inbound phone systems to create strategies to optimize wait times, staffing levels and excellent fan experience while selling and supporting ticket purchasers
Demonstrate commitment to positively contributing, encouraging and fostering a culture of equality within an inclusive and safe workplace
Contribute to the overall success of Ticket Operations department by performing all other essential duties and responsibilities as assigned
QUALIFICATIONS
University degree or college diploma in a relevant field or equivalent years of experience in a related capacity
Five (5)+ years of experience in a progressive ticketing setting, including at least three (3) years of experience in a supervisory/managerial capacity
An excellent understanding of call centre operations
Demonstrated computer skills using Microsoft Office and CRM
Experience with the following programs would be considered an asset: PCI, TMWin, Archtics, Access Manager, Fortress and Salesforce
A committed, professional and proactive approach to customer service excellence and guest satisfaction
Excellent interpersonal skills with the ability to interact and collaborate effectively with staff members at all levels within the organization
Demonstrated ability to be a reliable, responsible and punctual professional
Strong prioritization skills and an ability to multi-task in a busy and challenging work environment
A desire to contribute to a dynamic team and complete assigned tasks with a minimal amount of instruction and supervision
Legally able to work in Canada
Available to work evenings, weekends and holiday Blue Jays home games and Rogers Centre events as required
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Schedule: Full time
Shift: Variable
Length of Contract: No Selection
Work Location: 1 Blue Jays Way (210), Toronto, ON
Travel Requirements: No Selection
Posting Category/Function: Baseball / Stadium Operations & Tickets / Sales
Requisition ID: 265468
Posting Notes: Rogers Sports & Media

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