Assistant Manager Client Services Job Vacancy in Manulife Ontario – Latest Jobs in Ontario

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Company Name : Manulife
Location : Ontario
Position : Assistant Manager Client Services

Job Description : Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.
Working Arrangement
At Home
Job Description
This position is responsible for Operational effectiveness and providing department strategy to ensure accurate, timely, cost effective service delivery within the established service standards for the department. This position will provide leadership to the team accountable for the following:
Client Financial Reports
Ensure accurate and timely completion of Client Financial reports for all Insured Refund Accounted clients (approx. 600 reports completed per year)
Ensure accurate and timely completion of Sales Tax reconciliations for those clients with Ontario, Quebec and/ or Manitoba employees. Ensure clients receive these reports with their annual financial statements
Ensure that all Insured renewal accounting is completed in a timely manner
Ensure that all Insurope reporting is completed in an accurate and timely manner
Ensure that all daily uploads are processed, and journals are reviewed and released for the Deposit Accounting System (DAS)
Work closely with finance when questions or issues arise from Insured Refund actualizations
Refund Requests
Ensure that all Refund requests for Surpluses are handled within TAT from the UDA (Unrestricted Deposit account system)
Ensure that accounting is completed to offset to eTreasury and confirm that suspense accounts clear with the refund
Adding comments in SMART for any transactions that have not cleared at month end
Ensure holistic review of client financial position before refund is released
Service Level Agreements
Ensure accurate and timely completion of Performance Standard agreements for those clients with this arrangement (approximately 125 clients with monthly, quarterly, semi-annual and annual reporting)
Ensure accurate tracking of risk and penalties paid
Risk Management
Developing/maintaining strong internal controls so that the integrity of the financial information provided to our customers is not compromised and so that our internal controls meet the high standards of SOX (Sarbanes-Oxley)
Ensuring that all SOX related documentation is understood by the team and kept current
Monitoring deficit reporting and tracking
Weekly TAT reporting and monthly audit results reporting
QA program and control framework design, review, and monitoring
Leadership Accountabilities
Workflow Management and prioritization
Escalations from RGO or UW pertaining to financial reports
Developing and recommending strategic direction for the department to ensure accurate, timely, cost effective service delivery within the established service standards for the department
Recruiting, performance management, coaching and development of department staff through performance appraisals, goal setting, training, and personal development
Building and leading a team that understands our core values and create an environment where the team understands that their participation is critical to our overall success
Building good working relationships with the Underwriting and RGO leadership teams to help facilitate escalated issues and improve process where applicable
Improving operational efficiency by identifying and implementing process improvement opportunities while focusing on customer needs
Supporting implementation of technology, people or process changes which includes providing input to requirements definition and having staff execute User Acceptance testing for system development initiatives and providing the resources as required
Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.
About John Hancock and Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .
One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

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