Benefits Coordinator Job Vacancy in City of Hamilton Hamilton, ON – Latest Jobs in Hamilton, ON

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Company Name : City of Hamilton
Location : Hamilton, ON
Position : Benefits Coordinator

Job Description : About the City of Hamilton
Contribute to the City of Hamilton, one of Canada’s largest cities – home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
JOB POSTING
JOB ID #: 18636
Benefits Coordinator
City Manager’s Office
Human Resources
100 King St. W, 10th Floor
NUMBER OF VACANCIES: 1 Full-Time Regular
UNION/NON-UNION: Non Union Management Professional
HOURS Of WORK: 35 per week
GRADE: 3
SALARY/HOUR: $34.660 – $40.537 per hour
Note: See appropriate Collective Agreement or the Non Union Salary Range for details.
STATUS/LENGTH: Full-Time Regular
Job Description ID #: 2972
Vaccine Verification – As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.

SUMMARY OF DUTIES
Reporting to the Supervisor of Benefits Administration, the Benefits Coordinator ensures the accurate and timely maintenance of benefit records by initiating and changing benefits information for all active and retired employees.
Responsible for the primary benefits administration of the multiple benefit programs and the management of benefits related employee data in the PeopleSoft System. Liaison between the employee and Benefits provider to assist with claims related matters.
GENERAL DUTIES
Responsible for the administration of various benefits programs (including group medical, dental, life, AD&D and long-term disability). Collects the necessary benefits related employee data for accurate and timely input of benefit transactions into the PeopleSoft system to ensure appropriate deductions and allocation of costs.
Generates and reviews the eligibility and termination reports, Staff Movement and other reports from the PeopleSoft system on a daily, weekly and monthly basis to determine benefits eligibility.
Processes employee and dependent enrolments, terminations and changes in the PeopleSoft system to ensure appropriate benefit plan coverage is maintained in accordance with City policies and Collective Agreements.
Investigating discrepancies between the Manulife and PeopleSoft systems and updating PeopleSoft and/or notifying Manulife of changes where appropriate.
Promptly addresses inquiries from internal and external clients including employees, retirees and their families regarding benefit related matters and personal information changes which may affect their benefit coverage.
Liaising with Manulife and the employee/retiree to assist in resolving benefits related issues (such as claims, overage students etc.) and escalating concerns where appropriate.
Notifying employees and retirees of required documentation; of incomplete forms and inform them of approvals, denials, or requests for additional information with respect to medical underwriting.
Identify procedural gaps and make continuous improvement recommendations for benefit administration processes to ensure consistency in processing changes and benefits eligibility.
Corresponds benefit information through media such as email, letters, forms, reports and spreadsheets. Verifies communication content for accuracy.
Responsible for the co-ordination and communication of the annual Benefits Positive Re-enrolment process. Input data into PeopleSoft system to ensure that the information the Benefits section has on file is current and accurate.
Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton Corporate and Departmental policies and procedures related to Occupational Health and Safety.
Performs other duties as assigned which are directly related to the normal functions of this position.
QUALIFICATIONS
General knowledge and understanding of employee/group benefits and their administration, normally acquired through courses at the post secondary level or a combination of education and relevant experience.
Significant attention to detail to ensure accuracy in creating/modifying employee benefit records.
Demonstrated experience with PeopleSoft or other similar HRIS systems including generating ad hoc reports. Able to input data at an acceptable level of speed and a high degree of accuracy.
Demonstrated ability to manage a high volume of tasks and duties in an efficient manner in a deadline-oriented environment. Personal self-management skills to maintain professionalism, work independently, take initiative and set priorities in a fast paced and constantly changing environment.
Previous related experience in understanding and interpreting Collective Agreements, Corporate Policies and Procedures, Benefit Contracts etc.
Strong computer skills (Microsoft Outlook, Word and Excel).
Developed research, reasoning, analytical and problem-solving skills.
Ability to receive and interpret information where accuracy and understanding is important when responding to inquiries and requests for clarification.
Superior written and oral communication skills to explain complexities of benefit coverage/concepts to ensure full understanding by employees, retirees and their families.
High degree of sensitivity, good judgement and confidentiality is required.
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.
The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.
It is the responsibility of the applicants to ensure that their application reaches Human Resources by the closing date or they may not be considered. It is also the responsibility of applicants to supply qualifications, licences and related experience relevant to the qualifications outlined above for this competition as directed. On the basis of the criteria set out above, this posting is open to all applicants
The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.

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